Job summary
An opportunity has arisen for an enthusiastic senior administrator to join the Child & Adolescent Mental Health Service (CAMHS) at Swansea Bay University Health Board.
We are looking to engage an experienced Medical Secretary with sound secretarial and excellent typing and computer skills to join our team which is based in Neath Port Talbot Hospital and take on this busy and varied post.
The post holder will be the primary administrator supporting the multidisciplinary CAMHS In-Reach Team within the Hillside Secure Care Home, and will work within the wider CAMHS Directorate to support daily activities and the professional workforce as required.
The successful applicant will become an integral part of the efficient administrative team providing secretarial support to clinical staff.A sound knowledge of medical terminology and experience in the use of hospital IT systems is necessary, as well as an understanding of patient pathway management. It is preferable that applicants have recent previous experience within a comparable role.
The successful candidate will be required to travel between the base and the care home site within this role.
Main duties of the job
The post holder will provide an expert administration service to the Directorate and its associated clinical teams.
The post holder will support consultants, junior medical staff and other health professionals with the creation of best practice and processes, support diary management, coordinate workload and appointments.
The post holder will lead and contribute to the effective application of administration skills in their area of work with a high degree of technical proficiency and will ensure that the speciality maintains an efficient throughput of work.
The post holder will ensure all administration duties relating to the patient pathway are adhered to as per the department Standard Operating Procedure (SOP), and will co-ordinate and maintain arrangements to facilitate the patients progression along a defined pathway, using understanding of work procedures own experiences and practices.
Will be required to collect and collate information relevant to the patient and the service, for example waiting times statistics, backlog and length of stays as well as delayed transfers of care and will report on statistics as directed by the line manager and clinical team.
Candidates are required to travel between sites within this role.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- Educated to vocational level 4 or able to demonstrate the equivalent level of knowledge skills and experiences
- RSA /OCR level 3 or equivalent qualification/experience
Desirable
- GCSE (C or above) in Maths & English or equivalent level of qualification obtained
- City & Guilds (AMSPAR) Level 3 Diploma in Medical administration
- NVQ 3 Customer Service
- ILM Level 2
Knowledge
Essential
- Knowledge and ability to use Microsoft office applications
- Medical Terminology
- Evidence of Continual Personal Development
Desirable
- Knowledge of Referral To Treatment process (RTT)
- Knowledge of patient administration systems /WPAS/Welsh Clinical Portal
- NHS Statutory and Mandatory Training
- ESR self-serve(or equivalent experience of application)
Experience
Essential
- Experience of working as a medical secretary
- Experience of coordinating administration activities.
- Experience of organising workload and people
Desirable
- Experience of working within the NHS
Aptitude & Abilities
Essential
- Excellent communication skills
- Excellent organisational skills
- Good team working ethic and can work flexible to meet the service need
- SBU Values
- Be innovative to meet the challenges of a changing organisation.
- Will work unsupervised
- Excellent customer service skills and will prioritise own workload.
- Minute taking experience
- be able to travel between sites if relevant to the demands of the post
Desirable
- Ability to speak Welsh
- Experience of ongoing professional development
- Work hours flexibly
Person Specification
Qualifications
Essential
- Educated to vocational level 4 or able to demonstrate the equivalent level of knowledge skills and experiences
- RSA /OCR level 3 or equivalent qualification/experience
Desirable
- GCSE (C or above) in Maths & English or equivalent level of qualification obtained
- City & Guilds (AMSPAR) Level 3 Diploma in Medical administration
- NVQ 3 Customer Service
- ILM Level 2
Knowledge
Essential
- Knowledge and ability to use Microsoft office applications
- Medical Terminology
- Evidence of Continual Personal Development
Desirable
- Knowledge of Referral To Treatment process (RTT)
- Knowledge of patient administration systems /WPAS/Welsh Clinical Portal
- NHS Statutory and Mandatory Training
- ESR self-serve(or equivalent experience of application)
Experience
Essential
- Experience of working as a medical secretary
- Experience of coordinating administration activities.
- Experience of organising workload and people
Desirable
- Experience of working within the NHS
Aptitude & Abilities
Essential
- Excellent communication skills
- Excellent organisational skills
- Good team working ethic and can work flexible to meet the service need
- SBU Values
- Be innovative to meet the challenges of a changing organisation.
- Will work unsupervised
- Excellent customer service skills and will prioritise own workload.
- Minute taking experience
- be able to travel between sites if relevant to the demands of the post
Desirable
- Ability to speak Welsh
- Experience of ongoing professional development
- Work hours flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
