Booking Clerical Officer

Job summary

An exciting opportunity has arisen for a suitably qualified, friendly, hardworking and experienced clerk to join the multi-disciplinary team within the Sexual Health Department.

We are looking for an enthusiastic and well- motivated individual who has excellent communication, organisation and interpersonal skills, with the ability to work as part of a team and on your own initiative.

This is a busy post set in Sexual Health, which includes the Pregnancy Advisory Service (abortion care). Areas of work include the Sexual Health Clinic in Singleton Hospital, Neath Port Talbot Hospital, and satellite venues throughout Swansea Bay and Neath Port Talbot.

The post holder would be expected to provide a comprehensive, confidential, high quality administration support and to work as part of the administration team. Providing full and comprehensive support to the larger multidisciplinary team. Responsible for ensuring effective, efficient and courteous reception service liaising with patients, visitors and service users. Good communication and office and IT skills are essential.

Main duties of the job

Daily preparation of reception area for commencement of clinics and setting up computers.

Register new patients. Rebook patients. Amend any new information and log follow-up patients. Print patient labels as required.

Maintain patient notes and scan paperwork, results and reports into electronic patient files as appropriate. Date-stamp any correspondence.

Deal with patients with additional needs and difficult behaviour, and address and refer complaints to senior staff.

Demonstrate tact when dealing with patients who have experienced rape/sexual assault/HIV/gender issues/language barriers plus those who are requesting termination of pregnancy. Explain waiting list and appointment-based service to patients as required.

Exercise judgement when dealing with patient enquiries. Demonstrate awareness of risk assessment procedures in dealing with difficult patients.

Plan and organise straightforward tasks e.g. rescheduling clinics at request of senior staff, filling cancelled slots etc. Determining patients' requirements i.e. which clinic to book into e.g. doctor/nurse/HIV/PAS.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

The post holder will be expected to travel between clinics between Neath Port Talbot and Swansea.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.