Job summary
An opportunity to join the Neath Port Talbot & Singleton Service Group management team has arisen within our Patient Access & Transformation team. We are looking to recruit an enthusiastic individual with a keen interest and experience in both transformational and operational change.
As a Directorate Manager you will play a key role in supporting the Associate Service Group Director in delivering effective leadership and management.
The posts have been designed to work with considerable freedom to act. In your role will lead on all operational issues for the directorate, ensuring Performance Management, Delivery of Service and Financial Framework Targets, Communication and Information Governance for the Directorate ensuring that there is clear and unequivocal focus on quality and safety at the core of the NPTSSG's objectives.
The Patient Access Directorate Manager is responsible for delivery and improving outpatient services, including patient registration, pathway management, outpatient utilisation and transformation of the outpatients' services within SBUHB. The post holders will oversee and be responsible for the design, configuration and operational delivery of the outpatient services including: OPD booking team, Private Patient Services and Overseas visitors, Patient Pathway Team, OPD Nursing and Reception teams for general OPD services.
Main duties of the job
Along with the operational management team the post holder will be responsible for close integration with planning, clinical, digital and application teams as part of the Outpatients Transformation Programme. This includes supporting the delivery to ensure the team execute relevant plans and deliver work on time in adherence to the established governance structure and quality standards. They will engage regularly with clinicians and operational managers, analysing service needs, and helping them to agree and deliver best practice standards, future workflows and system optimisation. They will help scope and prioritise new projects in line with the Health Boards strategic objectives and National Programmes.
The post holder will be required to work within the boundaries of organisational policy and delegated authority to make autonomous decisions to progress delivery of key objectives and areas of work
Work autonomously on own areas of work seeking support as required where technical expertise is required and escalating concerns where necessary
Take action and use their own initiative working unsupervised within defined policies and procedures to set timescales
There is also a focus on ensuring the provision of high-quality services, within available resources combined with achieving the best possible outcomes for the patients.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
The Successful Candidates will have:
A patient centred approach, with a clear focus on safety and quality as the drivers for change and improvement.
A successful track record of compassionate and transformational leadership, service improvement and delivery in a complex healthcare setting.
Experience of and confidence working independently and setting their own programme of work.
The ability to be comfortable negotiating with and influencing a wide-range of stakeholders to ensure that the aims of the Directorates, Service Group and wider Health Board are achieved.
Experience of building strong and effective working relationships both internally and externally.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
We reserve the right to close this post early if required.
Job description
Job responsibilities
The Successful Candidates will have:
A patient centred approach, with a clear focus on safety and quality as the drivers for change and improvement.
A successful track record of compassionate and transformational leadership, service improvement and delivery in a complex healthcare setting.
Experience of and confidence working independently and setting their own programme of work.
The ability to be comfortable negotiating with and influencing a wide-range of stakeholders to ensure that the aims of the Directorates, Service Group and wider Health Board are achieved.
Experience of building strong and effective working relationships both internally and externally.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
We reserve the right to close this post early if required.
Person Specification
Qualifications
Essential
- Masters or equivalent experience at a Senior Management level within the NHS.
- Service Improvement qualification (Bronze)
Desirable
- Evidence of continued professional development
- Service Improvement qualification (Silver)
Experience
Essential
- Experience of achievement at senior management level
- Proven success of supporting complex organisation change
- Proven track records of meeting significant National targets.
- Evidence of significant experience in line management of staff.
- Experience of successful project management.
- Experience of managing performance and ensuring targets and performance indicators are met.
- Experience of dealing with complex issues in a large organisation.
- Skills and experience in leading on significant service improvement.
- Experience of managing OPD performance and ensuring targets and performance indicators are met.
Skills
Essential
- Ability to engage confidently and with credibility in highly contentious and antagonistic situations, with individuals and groups of staff (clinical and non-clinical) from within and outside the organisation.
- To develop and present robust, evidence based briefings (both verbal and in writing) on complex contentious or sensitive issues to all levels of the organisation.
- To use personal interpretation and judgement on complex and often conflicting situations/matters, to support operational and strategic decision making.
- Standard keyboard skills and knowledge of all Microsoft packages.
Desirable
Values
Essential
- Shows empathy and compassion towards others
- Shows resilience, adaptability and flexible approach
- Shows respect for others' views and appreciate others' inputs
- Motivated to use initiative to recognise problems and seek solutions
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Person Specification
Qualifications
Essential
- Masters or equivalent experience at a Senior Management level within the NHS.
- Service Improvement qualification (Bronze)
Desirable
- Evidence of continued professional development
- Service Improvement qualification (Silver)
Experience
Essential
- Experience of achievement at senior management level
- Proven success of supporting complex organisation change
- Proven track records of meeting significant National targets.
- Evidence of significant experience in line management of staff.
- Experience of successful project management.
- Experience of managing performance and ensuring targets and performance indicators are met.
- Experience of dealing with complex issues in a large organisation.
- Skills and experience in leading on significant service improvement.
- Experience of managing OPD performance and ensuring targets and performance indicators are met.
Skills
Essential
- Ability to engage confidently and with credibility in highly contentious and antagonistic situations, with individuals and groups of staff (clinical and non-clinical) from within and outside the organisation.
- To develop and present robust, evidence based briefings (both verbal and in writing) on complex contentious or sensitive issues to all levels of the organisation.
- To use personal interpretation and judgement on complex and often conflicting situations/matters, to support operational and strategic decision making.
- Standard keyboard skills and knowledge of all Microsoft packages.
Desirable
Values
Essential
- Shows empathy and compassion towards others
- Shows resilience, adaptability and flexible approach
- Shows respect for others' views and appreciate others' inputs
- Motivated to use initiative to recognise problems and seek solutions
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
