Job summary
Swansea Bay University Health Board is looking to recruit an enthusiastic and driven individual to the post of Digital Product Support Officer. The role entails supporting Digital Product Specialists in one or more ICT solutions including smaller digital systems and subsets of larger systems.
We are looking for someone who has good communication skills and who can provide support for complex systems and technologies to other department members. You will be required to provide support for system upgrade activities such as testing, training for clinical and administrative staff and be able to demonstrate a wiliness to learn new technologies and functionality as it becomes available.
This role will be suited to a talented individual, with excellent attention to details skills, high initiative that is dedicated to working as part of an effective Digital Applications team.
Main duties of the job
- To support the Product Specialists in one or more ICT solutions (i.e. clinical IT systems) throughout the products' life cycle.
- To directly support smaller digital systems and subsets of larger systems.
- Follow broad occupational policies to ensure product specialists are supported in delivering against objectives within given timescales.
- Communicate complex systems and technologies to other department members.
- Develop specialist and complex technical solutions to meet the Information and operational requirements of the service.
- Support the data quality and quality assurance of the product, ensuring that data quality and quality assurance of the product, ensuring that data.
- Maintain a good technical understanding of supported products as well as a range of other associated systems that may have an effect on the product.
- Assist in resolving day to day system issues arising from service desk incidents.
- Resolving more complex issues directly related to clinical systems.
- To have an in-depth knowledge of patient demographic data in order to maintain patient information, which at times may be sensitive, and advise on how this information should be recorded in line with policy documents.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person Specification
Qualifications/Knowledge
Essential
- Diploma in Computing or equivalent experience
- Evidence of further development and or education and training
- Knowledge of Patient Administration Systems
Desirable
- NHS Experience
- Educated to degree level in a Computing subject or equivalent experience
Experience
Essential
- Experience of supporting and liaising with software users
- Experience in dealing with complex IT issues
Desirable
- Experience of IT within a healthcare environment combined with an excellent understanding of Healthcare computer systems
- Experience of working with stakeholders to understand business requirements and translating those into an effective solution
- Can demonstrate implementation of innovative ideas
- Experience and knowledge as a key player in a customer focused solution development
Skills
Essential
- Effective interpersonal and communication skills
- Ability to analyse complex information from various sources
- Ability to prioritise workloads
- Advanced keyboard skills
Desirable
- Evidence of report writing skills and presentation skills
- Ability to speak Welsh
Person Specification
Qualifications/Knowledge
Essential
- Diploma in Computing or equivalent experience
- Evidence of further development and or education and training
- Knowledge of Patient Administration Systems
Desirable
- NHS Experience
- Educated to degree level in a Computing subject or equivalent experience
Experience
Essential
- Experience of supporting and liaising with software users
- Experience in dealing with complex IT issues
Desirable
- Experience of IT within a healthcare environment combined with an excellent understanding of Healthcare computer systems
- Experience of working with stakeholders to understand business requirements and translating those into an effective solution
- Can demonstrate implementation of innovative ideas
- Experience and knowledge as a key player in a customer focused solution development
Skills
Essential
- Effective interpersonal and communication skills
- Ability to analyse complex information from various sources
- Ability to prioritise workloads
- Advanced keyboard skills
Desirable
- Evidence of report writing skills and presentation skills
- Ability to speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
