Job summary
An exciting opportunity has arisen within the Breast Service based in Singleton Hospital, The successful candidate will be required to support Breast Service pathway
Effectively manage the Breast Service waiting list, support the service in meeting waiting time targets set by Welsh Government.
The post holder is required to communicate and liaise with staff and members of partner organisations, produce work to deadlines whilst ensuring compliance with Health Board policies. This is a key supporting role in the effective running of the admin and clinical team.
Main duties of the job
Monitor and update the waiting list to ensure that it is validated on a regular basis, ensuring chronological booking in accordance with RTT waiting times. Monitor Breast Surveillance Pathway
Validate every patient to ensure there are no duplicates, check all addresses/ages etc. to ensure they are appropriate for the waiting list.
Identify potential delays and work with Service Co-ordinator to avoid breaches where possible.
Responsible for running, validating and presenting weekly and monthly reports and supporting the service manager to report monthly figures to Welsh Government. Provide statistics/information for Clinical team when required.
Managing, reviewing and updating service databases on a daily basis. Accurately and efficiently to assist in the effective running of the referral and assessment process.
Use appropriate systems to undertake job roles. The successful candidate will be required to demonstrate an excellent understanding of WPAS, or be willing to learn the WPAS system, in addition to MS Excel and MS, DMS work.
Ability to communicate effectively with families, service users and other agencies, including answering enquiries and queries via the telephone. Ensure any queries are handled efficiently and in an understanding, helpful and courteous manner. Ability to recognise when to escalate a query or concern ensuring patient confidentiality is maintained at all times.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Essential Qualifications & Knowledge
Essential
- 5 GCSE grades A-C Good standard of general education (Vocational Level 3 or able to demonstrate the equivalent level of knowledge, skills and experience.
- Knowledge of using a range of IT systems such as Excel, e-mail, and Word packages.
- Experience working with Health Records.
- Understanding of Patient Confidentiality.
- Understanding around the issues of working for more than one person in a busy and demanding environment.
- Understanding of Team working.
Essential Experience
Essential
- Previous experience using computer packages such as Microsoft Office and in accessing the Internet.
- Experience working in an office environment.
- Previous experience using Excel spreadsheets.
- Relevant/appropriate experience in working with people.
Essential Aptitude and Abilities
Essential
- Can demonstrate SBUHB values.
- Has excellent communication skills in dealing with for instance:- professional staff, aggression & anxiety, people for whom English is not their first language.
- Able to exercise judgement when dealing with patient, parent/carer telephone enquires.
- Proven organisational and administrative skills.
- Excellent time management skills.
- Good prioritisation and forward planning skills.
- Effective Team Worker.
- Articulate and able for instance to: report and discuss issues and review own performance with Line Manager.
- Excellent computer skills.
- Excellent and demonstrate typing and letter/report composition skills.
- Able to take minutes at staff at staff and other professional meetings.
- Good presentation skills, both written and verbal
- Good communicator both orally and in writing.
- Able to work on own initiative, self-motivated and organised, with little supervision.
- Discreet and able to easily maintain confidentiality.
- Confident and able to work and negotiate with staff and users of the service at all levels.
- Tactful and shows awareness of sensitive issues.
- Able to concentrate for set periods of time on set tasks and able to cope with deadlines, frequent interruptions, and unpredictable work patterns.
- Committed to personal development.
- Flexible approach and cooperative.
Desirable
- Welsh speaker (Level 1)
- Demonstrates good analytical and reflective skills.
- Ability to travel to other sites within timely manner.
- Innovative and creative - quick learner.
Person Specification
Essential Qualifications & Knowledge
Essential
- 5 GCSE grades A-C Good standard of general education (Vocational Level 3 or able to demonstrate the equivalent level of knowledge, skills and experience.
- Knowledge of using a range of IT systems such as Excel, e-mail, and Word packages.
- Experience working with Health Records.
- Understanding of Patient Confidentiality.
- Understanding around the issues of working for more than one person in a busy and demanding environment.
- Understanding of Team working.
Essential Experience
Essential
- Previous experience using computer packages such as Microsoft Office and in accessing the Internet.
- Experience working in an office environment.
- Previous experience using Excel spreadsheets.
- Relevant/appropriate experience in working with people.
Essential Aptitude and Abilities
Essential
- Can demonstrate SBUHB values.
- Has excellent communication skills in dealing with for instance:- professional staff, aggression & anxiety, people for whom English is not their first language.
- Able to exercise judgement when dealing with patient, parent/carer telephone enquires.
- Proven organisational and administrative skills.
- Excellent time management skills.
- Good prioritisation and forward planning skills.
- Effective Team Worker.
- Articulate and able for instance to: report and discuss issues and review own performance with Line Manager.
- Excellent computer skills.
- Excellent and demonstrate typing and letter/report composition skills.
- Able to take minutes at staff at staff and other professional meetings.
- Good presentation skills, both written and verbal
- Good communicator both orally and in writing.
- Able to work on own initiative, self-motivated and organised, with little supervision.
- Discreet and able to easily maintain confidentiality.
- Confident and able to work and negotiate with staff and users of the service at all levels.
- Tactful and shows awareness of sensitive issues.
- Able to concentrate for set periods of time on set tasks and able to cope with deadlines, frequent interruptions, and unpredictable work patterns.
- Committed to personal development.
- Flexible approach and cooperative.
Desirable
- Welsh speaker (Level 1)
- Demonstrates good analytical and reflective skills.
- Ability to travel to other sites within timely manner.
- Innovative and creative - quick learner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
