Job summary
To provide a wide range of administrative, clerical, and booking functions for the Breast service.
To be responsible for maintaining records both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information, i.e. clinical letters, investigations and results.
To act as a first point of contact for all forms of communication from patients, GP's, and other members of the Multi-Disciplinary Team.
Be responsible for working in accordance with the Health Board's policies and procedures.
Main duties of the job
Daily preparation of reception area for commencement of clinics. Setting up computers, and ensuring patient files are available for daily clinics, collecting notes and reports as necessary.
Register new patients, book appointments. Amend any new information and log follow up patients.
Be responsible for accurate filing, both physically and electronically of patient information in a timely manner.
Regular maintenance of files pending investigations, results, reports and correspondence.
Review and deal with all incoming mail on a daily basis. To receive all Breast Clinic direct referrals from Breast Test Walesas well as GP referrals.
Processing urgent referrals and to offer appointments on a priority basis in line with Welsh Government Guidelines
Coding of clinical information through coding process.
Excellent communication skills are essential. To be the first point of contact with the public at the reception desk at times. Liaise in a professional manner with patients, relatives, consultants, GP's, colleagues and other members of the Multidisciplinary team.
To have a good telephone manner. Receive and effectively handle telephone queries, messages and emails within an acceptable timescale on a daily basis.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The post holder is expected to maintain strict confidentiality at all times.Always ensuring a high standard of English is maintained when providing secretarial support appropriate to the post. Demonstrate advanced keyboard skills for regular use of outpatient computer systems.
Undertake any necessary training and effectively use the full range of computer packages available within the Health Board. This includes WPAS, internet, e-mail, Microsoft Word and accessing clinical systems to retrieve patient results on behalf of clinical team.
To be proficient in the use of a range of office equipment i.e. photocopier, scan, laminator and shredding machines, maintain confidentiality at all times. Reporting faults in accordance with office procedure.
Be responsible for working in accordance with the Health Boards procedures.
To work in a flexible manner which meets the staff needs and service needs of the Health Board. This will be in accordance with the Health Board policy.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The post holder is expected to maintain strict confidentiality at all times.Always ensuring a high standard of English is maintained when providing secretarial support appropriate to the post. Demonstrate advanced keyboard skills for regular use of outpatient computer systems.
Undertake any necessary training and effectively use the full range of computer packages available within the Health Board. This includes WPAS, internet, e-mail, Microsoft Word and accessing clinical systems to retrieve patient results on behalf of clinical team.
To be proficient in the use of a range of office equipment i.e. photocopier, scan, laminator and shredding machines, maintain confidentiality at all times. Reporting faults in accordance with office procedure.
Be responsible for working in accordance with the Health Boards procedures.
To work in a flexible manner which meets the staff needs and service needs of the Health Board. This will be in accordance with the Health Board policy.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experience
Desirable
- City & Guilds (AMSPAR) Level 3 Diploma in Medical administration. NVQ Level 3 Customer Service. ILM Level 2. ECDL or equivalent experience.
Experience
Essential
- Demonstrate experience in an administrative & Booking role
- Experience of communicating with all levels of professional staff and the public Experience of dealing with confidentiality, sensitive data, appropriate maintenance and storage of records
Desirable
- Experience in Booking appointments Working in an NHS environment
Knowledge
Essential
- Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational
- Ability to work on own initiative and manage own workload
Desirable
- Ability to speak welsh or willingness to learn
Person Specification
Qualifications
Essential
- Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experience
Desirable
- City & Guilds (AMSPAR) Level 3 Diploma in Medical administration. NVQ Level 3 Customer Service. ILM Level 2. ECDL or equivalent experience.
Experience
Essential
- Demonstrate experience in an administrative & Booking role
- Experience of communicating with all levels of professional staff and the public Experience of dealing with confidentiality, sensitive data, appropriate maintenance and storage of records
Desirable
- Experience in Booking appointments Working in an NHS environment
Knowledge
Essential
- Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational
- Ability to work on own initiative and manage own workload
Desirable
- Ability to speak welsh or willingness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
