Job summary
To be an integral member of the Library and Knowledge Services team responsible for providing and promoting a high quality service to staff of the Health Board and students on placement.
A first point of contact for library users, as library assistant the role is strongly focused on excellent and friendly customer service. Helping to maintain the library environment whilst assisting in the day to day running of the library will be the main aspects of the role as well as helping to offer a virtual library service to staff across the organisation.
The successful candidate will be efficient and organised with a flexible attitude to work. They should have excellent IT skills and enjoy working as part of a team on a wide diversity of tasks. They should also be able to work independently.
Main duties of the job
To assist the Library Service Managers in providing a library and information service to staff of the Health Board and students on placement, to contribute to their provision of clinical care and their personal development, research and educational activities.
The post holder will carry out a wide range of tasks including using the library management system, answering enquiries, processing inter-library loan requests, placing orders, handling petty cash, cleaning and maintaining computer equipment and participating in the opening and closing of the library.
The ability to speak Welsh is desirable for this post. Welsh and/or English speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
- CommunicationManaging the enquiry/issue desk and responding to requests for information from staff and students on placement, whether in person, by telephone, Teams or email.
- Processing of incoming and outgoing mail.
- Providing induction on how to use the library service to new users including students on placement.
- Responsible for monitoring and actioning emails in the generic library email accounts.
- Working closely with library assistants at other hospital sites on the creation of seamless library processes and procedures.
- Participating in library assistant meetings. Scheduling, chairing and taking minutes at meetings.
- Management
- Responsible for the smooth operation of all loans, renewals and reservations using the Library Management System.
- Registering new users, updating existing user records and ensuring compliance with data protection legislation.
- Monitoring and responding to library overdue notices. Prepare invoices as and when required.
- Responsible for delivering an efficient document delivery service, providing photocopies, books and scans as requested. Liaising with regional and national document supply services and ensuring compliance with relevant copyright requirements.
- Assisting and supporting library users with Knowledgeshare current awareness service.
- Responsible for stock processing new items and displaying within the library.
- Carrying out repairs to damaged items.
- Shelving and tidying books in accordance with the Wessex Classification Scheme. Responsible for the general upkeep of the library.
- Creating new library displays and maintaining up to date noticeboards, posters and signage.
- Participating in library open days and promotional events both within the organisation and at local and regional training events.
- Finance and Resource Management
- Responsible for ordering stationery and library equipment on Oracle. Receipting items on arrival.
- Monitoring office supplies and re-ordering when necessary.
- Assisting with the management of the Salto access system including the handling of card deposits and receipts.
- Management of petty cash, issuing receipts in accordance with Health Board financial policies and procedures.
- Information Resources
- Daily use of a variety of IT packages including Microsoft Office applications, the Library Management system and Internet and Intranet.
- Assisting with library social media accounts.
- Responsible for ensuring library PCs, laptops, equipment and printers are in good working order. Problem solving and when necessary reporting issues to the IT Helpdesk. Ensure regular cleaning of IT and library equipment in line with infection control procedures.
- Undertaking bibliographic searches for users using electronic resources and internet sources.
- Providing library users with a photocopying and scanning service.
- Assisting library users with IT, particularly ESR and other online learning packages.
- Education & Training
- Participating in the Personal Appraisal Development Review (PADR).
- Complying with all mandatory training requirements including ESR.
- Demonstrating a commitment to life-long learning by participating in local and regional training events and undertaking training relevant to current role.
- Service Delivery
- Contributing to the implementation of the library strategy and action plan by working towards agreed objectives.
- Assisting in the collation of library usage statistics and participating in local and regional audits of use and surveys.
- Participating in opening and closing routines for the library.
- Maintaining a good working knowledge of copyright and data protection legislation.
- Participating in cover for the other Health Board libraries when necessary.
- Carrying out any other duties appropriate to the grade.
Job description
Job responsibilities
- CommunicationManaging the enquiry/issue desk and responding to requests for information from staff and students on placement, whether in person, by telephone, Teams or email.
- Processing of incoming and outgoing mail.
- Providing induction on how to use the library service to new users including students on placement.
- Responsible for monitoring and actioning emails in the generic library email accounts.
- Working closely with library assistants at other hospital sites on the creation of seamless library processes and procedures.
- Participating in library assistant meetings. Scheduling, chairing and taking minutes at meetings.
- Management
- Responsible for the smooth operation of all loans, renewals and reservations using the Library Management System.
- Registering new users, updating existing user records and ensuring compliance with data protection legislation.
- Monitoring and responding to library overdue notices. Prepare invoices as and when required.
- Responsible for delivering an efficient document delivery service, providing photocopies, books and scans as requested. Liaising with regional and national document supply services and ensuring compliance with relevant copyright requirements.
- Assisting and supporting library users with Knowledgeshare current awareness service.
- Responsible for stock processing new items and displaying within the library.
- Carrying out repairs to damaged items.
- Shelving and tidying books in accordance with the Wessex Classification Scheme. Responsible for the general upkeep of the library.
- Creating new library displays and maintaining up to date noticeboards, posters and signage.
- Participating in library open days and promotional events both within the organisation and at local and regional training events.
- Finance and Resource Management
- Responsible for ordering stationery and library equipment on Oracle. Receipting items on arrival.
- Monitoring office supplies and re-ordering when necessary.
- Assisting with the management of the Salto access system including the handling of card deposits and receipts.
- Management of petty cash, issuing receipts in accordance with Health Board financial policies and procedures.
- Information Resources
- Daily use of a variety of IT packages including Microsoft Office applications, the Library Management system and Internet and Intranet.
- Assisting with library social media accounts.
- Responsible for ensuring library PCs, laptops, equipment and printers are in good working order. Problem solving and when necessary reporting issues to the IT Helpdesk. Ensure regular cleaning of IT and library equipment in line with infection control procedures.
- Undertaking bibliographic searches for users using electronic resources and internet sources.
- Providing library users with a photocopying and scanning service.
- Assisting library users with IT, particularly ESR and other online learning packages.
- Education & Training
- Participating in the Personal Appraisal Development Review (PADR).
- Complying with all mandatory training requirements including ESR.
- Demonstrating a commitment to life-long learning by participating in local and regional training events and undertaking training relevant to current role.
- Service Delivery
- Contributing to the implementation of the library strategy and action plan by working towards agreed objectives.
- Assisting in the collation of library usage statistics and participating in local and regional audits of use and surveys.
- Participating in opening and closing routines for the library.
- Maintaining a good working knowledge of copyright and data protection legislation.
- Participating in cover for the other Health Board libraries when necessary.
- Carrying out any other duties appropriate to the grade.
Person Specification
Qualifications
Essential
- NVQ level 3 in library information studies or equivalent experience
- IT qualification - ECDL or equivalent
Experience
Essential
- Experience of working in a library or similar information/knowledge provider organisation
- Experience of handling money and/or taking card payments
- Experience of working in a customer service/ customer facing role
Desirable
- Experience of working in a health or education setting
Skills
Essential
- Proficient in the use of IT packages such as Microsoft Office
- Excellent communication skills
- Good time management skills/ability to prioritise
Person Specification
Qualifications
Essential
- NVQ level 3 in library information studies or equivalent experience
- IT qualification - ECDL or equivalent
Experience
Essential
- Experience of working in a library or similar information/knowledge provider organisation
- Experience of handling money and/or taking card payments
- Experience of working in a customer service/ customer facing role
Desirable
- Experience of working in a health or education setting
Skills
Essential
- Proficient in the use of IT packages such as Microsoft Office
- Excellent communication skills
- Good time management skills/ability to prioritise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
