Job summary
The Emergency Medical Retrieval and Transfer Service Cymru (EMRTS Cymru) is Wales's exciting and innovative aeromedical prehospital Critical Care and Transfer service.
EMRTS is consultant-led and is committed to being the best prehospital and transfer service in the world.
The service primarily operates on the Wales Air Ambulance Charity's fleet of EC-145 Helicopters, and can also utilise a fleet of rapid response vehicles which provide operational and weather resilience.
In addition to the EMRTS response, the role will support the deployment of the Adult Critical Care Transfer Service (ACCTS) which is a predominately road-based service with dedicated critical care transfer staff, vehicles and equipment from our bases in Cardiff and Bangor.
Main duties of the job
An opportunity has arisen to join the Dispatch Team with EMRTS. Based at the WAST Clinical Contact Centre in Cwmbran you will work alongside an EMRTS Clinician, monitoring the calls placed with the Ambulance Service and dispatching EMRTS and ACCTS Critical Care teams to selected calls, by air and road as appropriate.
You will need to have excellent communication skills, and work quickly and logically under pressure to facilitate timely dispatch and appropriate logistical support for EMRTS and ACCTS teams responding by air or road in both pre-hospital and inter-hospital situations.
You will have a good understanding of CAA HEMS and Air Ambulance regulations, and will work closely with the Wales Air Ambulance Charity and the Charity's Air Operator, as well as with WAST and other Emergency Services and voluntary organisations such as Mountain Rescue.
This is a demanding role, working rotating shifts to cover a 24/365 position.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
A full detailed job description is attached to this advert.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Successful candidates will be put through an accelerated training programme to ensure that they are familiar with our SOPs.
Please note selection for this post is scheduled to take place on 19th/20th March 2024
Job description
Job responsibilities
A full detailed job description is attached to this advert.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Successful candidates will be put through an accelerated training programme to ensure that they are familiar with our SOPs.
Please note selection for this post is scheduled to take place on 19th/20th March 2024
Person Specification
Qualifications and Knowledge
Essential
- A thorough underpinning knowledge of the Medical Priority Dispatch System (MPDS)
- Educated to Diploma Level 4 qualification in a relevant field or are able to demonstrate the equivalent level of knowledge, skills and experience
Desirable
- Successful completion of MIS C3 training
- Successful completion of a DS2000 & CISCO telephony course
- Successful completion of HEMS dispatch training
- Prior engagement with the EMRTs service
Experience
Essential
- Experience within a customer care organisation
Desirable
- Attained Level 2 or above call centre management/ customer care
- Evidence of giving clinical instructions over the telephone
- Evidence of teaching/instructing in resuscitation or critical care.
Apritude and Abilities
Essential
- Ability to work to defined policy, procedures, practice and Instructions
- Good Communication skills
- Ability to use Microsoft office products
- Ability to handle multiple tasks effectively
- ability to interpret, analyse and act on information from multiple sources
Desirable
Other
Desirable
- Flexible approach to working hours and travel
Person Specification
Qualifications and Knowledge
Essential
- A thorough underpinning knowledge of the Medical Priority Dispatch System (MPDS)
- Educated to Diploma Level 4 qualification in a relevant field or are able to demonstrate the equivalent level of knowledge, skills and experience
Desirable
- Successful completion of MIS C3 training
- Successful completion of a DS2000 & CISCO telephony course
- Successful completion of HEMS dispatch training
- Prior engagement with the EMRTs service
Experience
Essential
- Experience within a customer care organisation
Desirable
- Attained Level 2 or above call centre management/ customer care
- Evidence of giving clinical instructions over the telephone
- Evidence of teaching/instructing in resuscitation or critical care.
Apritude and Abilities
Essential
- Ability to work to defined policy, procedures, practice and Instructions
- Good Communication skills
- Ability to use Microsoft office products
- Ability to handle multiple tasks effectively
- ability to interpret, analyse and act on information from multiple sources
Desirable
Other
Desirable
- Flexible approach to working hours and travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
