Job summary
Swansea Bay University Health Board is offering an exciting opportunity for a Network Data and Voice Support Officer to work within an ambitious ICT Operations team. The individual will need to have some Networking experience, be self motivated with a desire to learn new technologies.
Main duties of the job
You will be the first line responder to troubleshoot network, telephony issues and Monitor systems. You will respond to service desk calls and part take in project work. This is a team environment that encourages knowledge sharing and close collaboration, it is essential to have a desire to learn new technologies.
Main duties but not limited to
Provide support for the Health Boards' business-critical network and phone system.
Resolve day to day issues arising from service desk incidents.
Devise and update support documentation, including confidentiality & data standards
Assess the security impact and implications of incidents and report to Line Manager accordingly.
Escalate support issues as appropriate.
Ensure that scheduled work is completed within timescales to agreedquality standards and in line with departmental procedures.
Understand and abide by the Health Board IT Security, Internet, and E-mail policies.
Advise Health Board personnel on IT security matters as appropriate.
Online Cisco Training will be provided.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educated to Diploma or equivalent experience
Desirable
- Comp TIA Network +
- Cisco CCST Networking
- ITIL Foundation
Knowledge
Essential
- Operating system knowledge Windows 10 - 11
- TCPIP Desktop Configuration
- LAN Troubleshooting
- IP Telephony Troubleshooting
Desirable
- Cisco Networking
- Cisco interconnecting network devices
Experience
Essential
- Implementation and Support of Computer systems, software and networks
Desirable
- Experience of IT within a healthcare environment
- Experience with Cisco Call Manager
- Experience with VLAN Changes
Skills
Essential
- Good Problem solving, Fault finding and rectification techniques, Ability to think Clearly and logically
- Good interpersonal skills, provide remote phone support, advise and coach
- Explain technical issues in a clear and concise manner, be customer focused.
- Work alone and part of a team
- Able to adapt to change and work within change management guidelines
- Keep up to date with new technologies
Desirable
Person Specification
Qualifications
Essential
- Educated to Diploma or equivalent experience
Desirable
- Comp TIA Network +
- Cisco CCST Networking
- ITIL Foundation
Knowledge
Essential
- Operating system knowledge Windows 10 - 11
- TCPIP Desktop Configuration
- LAN Troubleshooting
- IP Telephony Troubleshooting
Desirable
- Cisco Networking
- Cisco interconnecting network devices
Experience
Essential
- Implementation and Support of Computer systems, software and networks
Desirable
- Experience of IT within a healthcare environment
- Experience with Cisco Call Manager
- Experience with VLAN Changes
Skills
Essential
- Good Problem solving, Fault finding and rectification techniques, Ability to think Clearly and logically
- Good interpersonal skills, provide remote phone support, advise and coach
- Explain technical issues in a clear and concise manner, be customer focused.
- Work alone and part of a team
- Able to adapt to change and work within change management guidelines
- Keep up to date with new technologies
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
