Admin Support Officer

Job summary

An exciting opportunity has arisen in the Community Wound Care Service within Swansea Bay University Health Board. This is an Administration Officer role which will require the post holder to provide administration/reception services, including the production of documents, updating of e-systems, mail distribution, filing, booking venues and speaking to patients on the phone regarding their appointments, amongst many other duties.

The Community Wound Care Service is a growing team that is constantly looking to improve and develop, and we require an innovative and adaptable candidate who can help us reach our goals.

The successful candidate will have excellent communication skills and experience of using IT systems such as Microsoft 365, Sharepoint and NHS systems such as Clinical Portal and ESR.

Main duties of the job

the role will undertake administration duties for the departments to include;CommunicationThe service is pan Swansea Bay University Health Board and liaison with alldisciplines within the health board will be routine as well as communication withinternal and external stakeholders.Project workThis service is in response to new developments and consequently many workstreams will be established on an ongoing basis. The post holder will be required to? Ensure documentation is ready as directed? Communicate with external speakers and confirm bookings? Maintain an electronic library? Arrange/confirm meetings/workshopsFirst Point of Contact SupportAs one of the first point of contacts for the department, the Clerical Officer willdeal with and direct calls as necessary in a professional, courteous manner actingas an ambassador for the organisation in all aspects of communication. This willinclude;? Dealing with telephone queries appropriately, referring more complex queriesonto the appropriate person? Providing an excellent customer service to the organisation? Collecting, opening and acknowledging post and emails within specifiedtimescales? Dealing with all other enquires via email or in person for the departmentsappropriately, referring to others as required? Recording messages as required for the department? Developing Documents and Data Inputting, the role will provide anadministration service to a high standard

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.