Job summary
An exciting opportunity has arisen to join the Outpatient Reception team in Singleton Hospital.
This will be a permanent 30 hour post.
As a member of the team the successful candidate will be expected work flexible days/half days/hours on a weekly basis between the hours of 8.30am-17.00pm Monday to Friday.
The successful candidate will be responsible for confidential administrative and reception duties for the various Reception Outpatients areas within Singleton Hospital. These duties will involve using the Welsh Patient Admin System (WPAS) for arriving and departing patients, as well as capturing vital clinic outcomes for each patient's pathway in accordance with National RTT guidelines.
Attention to detail is essential to this role as is a high level of communication skills with patients, colleagues and clinical teams. The role does require manual handling in respect of lifting and moving of patient case notes. Trolleys are provided.
We are looking for a reliable, enthusiastic individual who is organised, possess excellent communication skills, have a pleasant personality, the ability to work under pressure and enjoys working as part of a very busy team. The ability to use Microsoft Word, Excel and Outlook would be expected.
Previous experience of working in a busy reception/ customer facing role and providing excellent customer service is essential.
Main duties of the job
For further information on this role, please refer to the Job Description and Person Specification, which is attached.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience
Essential
- Good knowledge of administration/clerical procedures/reception duties
- Experience of working in a confidential environment
- Experience of working under pressure.
Desirable
- Experience of dealing with the general public in person and by phone.
Qualifications
Essential
- Educated to GCSE level and or relevant experience
- Knowledge of Microsoft packages
Desirable
- Knowledge of WPAS/ RTT guidelines
Aptitude and abilities
Essential
- Be able to demonstrate tact and diplomacy when working with others.
- Excellent organisational and communication skills
- Attention to detail
- Ability to work as part of a team and to meet deadlines
- Reliable, flexible, self motivated and enthusiastic.
Desirable
Personal Attributes
Essential
- Ability to deal with sensitive issues
- Friendly, helpful and caring
Person Specification
Experience
Essential
- Good knowledge of administration/clerical procedures/reception duties
- Experience of working in a confidential environment
- Experience of working under pressure.
Desirable
- Experience of dealing with the general public in person and by phone.
Qualifications
Essential
- Educated to GCSE level and or relevant experience
- Knowledge of Microsoft packages
Desirable
- Knowledge of WPAS/ RTT guidelines
Aptitude and abilities
Essential
- Be able to demonstrate tact and diplomacy when working with others.
- Excellent organisational and communication skills
- Attention to detail
- Ability to work as part of a team and to meet deadlines
- Reliable, flexible, self motivated and enthusiastic.
Desirable
Personal Attributes
Essential
- Ability to deal with sensitive issues
- Friendly, helpful and caring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
