Job summary
We are looking for three knowledgeable, enthusiastic, motivated and hard-working data protection professionals with excellent communication and interpersonal skills to become members of our highly respected and very busy Information Governance (IG) Team. These roles have become available due to internal promotion as well as team expansion.
The roles are on a hybrid worker basis, with the official base being at Swansea Bay University Health Board's HQ in Baglan. Attendance at base will be required on a once weekly basis, depending on Directorate requirements, and the remaining time will be spent working from home with the option to work at HQ full time if preferred.
The roles require the postholders to take responsibility for the operational management of all aspects of IG, with a specific focus on given areas to fit in with team needs and organisational requirements. These focus areas may change over time to ensure all staff retain a broad area of expertise and to enable career progression in the future. The main areas of focus, to be split across the three vacant Band 7 roles, are:
- Breach management / general IG complaints;
- Individuals' rights including SARs / relevant complaints; and
- Privacy by design (DPIAs) / contracts.
Main duties of the job
A broad IG knowledge and experience is essential as the postholders will offer staff cover and general support for all areas of data protection legislation.
The roles require excellent report writing skills, an extremely flexible attitude towards changing priorities, an approachable and friendly manner, and the ability to field a variety of general queries from all levels of staff, external organisations and the public. The job involves managing and/or mentoring staff with a coaching, compassionate leadership style.
We would like to recruit people keen to learn and develop their own potential, team players who can work on their own initiative and have the values of the Department and the Health Board at heart. The postholders must be able to form excellent working relationships with a wide variety of staff groups, along with the desire to work as part of a close knit team. The postholders will need to put IG issues into everyday language, and be able to apply their knowledge in different situations appropriately.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to see a full Job Description and Person Specification attached within the supporting documentation.
Job description
Job responsibilities
You will be able to see a full Job Description and Person Specification attached within the supporting documentation.
Person Specification
Qualifications
Essential
- Higher degree level (e.g. Masters) or equivalent management experience
- Evidence of recent and relevant continuous professional development
- Data Protection professional qualification
Knowledge
Essential
- Expert knowledge and understanding in the principles of the DPA 2018, UK-GDPR, FOIA, Access to Health Records and the NHS Code of Confidentiality
- Expert knowledge in the areas of Caldicott, patient confidentiality, WASPI and information sharing, Data Protection Impact Assessments (DPIAs), privacy notices, Subject Access Requests, IG Breach Management and individuals' rights
- Knowledge of risk management processes
Desirable
- Awareness of local and national NHS IG strategies
Experience
Essential
- Extensive and broad information governance experience and responsibilities
- Experience of report preparation and delivery
- Experience of writing policies and guidance
- Experience of risk assessment
- Experience of dealing with complex and confidential issues
Desirable
- Responsibility for supporting completion of and risk assessing DPIAs + reviewing and advising on sharing agreements / IG elements of contracts
- Responsibility for assessing IG breaches for requirement to notify the ICO
- Responsibility for advising on complex Subject Access Requests
- Auditing experience
- Complaints experience
- Experience of working within the NHS or other healthcare setting
- Experience of using Datix and/or Once for Wales management system
Aptitude and Abilities
Essential
- Communication and Accuracy: oAbility to communicate confidently with all levels of staff, patients and external organisations on a face-to-face basis, virtual basis via Microsoft Teams, via e-mail and over the telephone oExcellent oral, numerical and written skills, with meticulous attention to detail oAbility to produce reports that evaluate and present complex data in a high standard and understandable way oTo communicate with the team to share knowledge and understanding
- Analytical and Judgement Skills: oAbility to make decisions in accordance with agreed departmental protocols oAbility to work to agreed timescales oAbility to analyse and interpret complex information oAbility to recognise what information is missing as much as to analyse what is present oAbility to recognise what questions need asking to obtain the fullest possible understanding of a situation oAbility to use own initiative to resolve problems as they occur oAbility to influence, negotiate and act with tact and diplomacy oAbility to work with discretion, sensitivity and maintain confidentiality at all times
- Planning and Organisational Skills: oExcellent time management skills, with the ability to re-prioritise as necessary in a changing environment, meeting agreed timescales oExcellent organisational skills and attention to detail particularly when working under pressure and to tight timescales under legislative constraints
- Professional Development - commitment and ability to keep knowledge up to date regarding legislation, guidance, relevant news articles, to learn new facts and put them into practice and share them with the IG Team
- Ability to work both autonomously and also as part of a team
Desirable
- Supervisory and mentoring skills
Personal Attributes and Values
Essential
- Self motivated, dynamic and proactive
- Ability to deal positively with difficult situations e.g. verbal abuse from patients / staff on an occasional basis
- Commitment to embedding excellent IG practices into all levels of staff and the organisation as a whole
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough. Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values
- Motivated to use initiative to recognise problems and seek solutions whilst understanding the importance of empowering and enabling others (patients, families, colleagues)
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement
Person Specification
Qualifications
Essential
- Higher degree level (e.g. Masters) or equivalent management experience
- Evidence of recent and relevant continuous professional development
- Data Protection professional qualification
Knowledge
Essential
- Expert knowledge and understanding in the principles of the DPA 2018, UK-GDPR, FOIA, Access to Health Records and the NHS Code of Confidentiality
- Expert knowledge in the areas of Caldicott, patient confidentiality, WASPI and information sharing, Data Protection Impact Assessments (DPIAs), privacy notices, Subject Access Requests, IG Breach Management and individuals' rights
- Knowledge of risk management processes
Desirable
- Awareness of local and national NHS IG strategies
Experience
Essential
- Extensive and broad information governance experience and responsibilities
- Experience of report preparation and delivery
- Experience of writing policies and guidance
- Experience of risk assessment
- Experience of dealing with complex and confidential issues
Desirable
- Responsibility for supporting completion of and risk assessing DPIAs + reviewing and advising on sharing agreements / IG elements of contracts
- Responsibility for assessing IG breaches for requirement to notify the ICO
- Responsibility for advising on complex Subject Access Requests
- Auditing experience
- Complaints experience
- Experience of working within the NHS or other healthcare setting
- Experience of using Datix and/or Once for Wales management system
Aptitude and Abilities
Essential
- Communication and Accuracy: oAbility to communicate confidently with all levels of staff, patients and external organisations on a face-to-face basis, virtual basis via Microsoft Teams, via e-mail and over the telephone oExcellent oral, numerical and written skills, with meticulous attention to detail oAbility to produce reports that evaluate and present complex data in a high standard and understandable way oTo communicate with the team to share knowledge and understanding
- Analytical and Judgement Skills: oAbility to make decisions in accordance with agreed departmental protocols oAbility to work to agreed timescales oAbility to analyse and interpret complex information oAbility to recognise what information is missing as much as to analyse what is present oAbility to recognise what questions need asking to obtain the fullest possible understanding of a situation oAbility to use own initiative to resolve problems as they occur oAbility to influence, negotiate and act with tact and diplomacy oAbility to work with discretion, sensitivity and maintain confidentiality at all times
- Planning and Organisational Skills: oExcellent time management skills, with the ability to re-prioritise as necessary in a changing environment, meeting agreed timescales oExcellent organisational skills and attention to detail particularly when working under pressure and to tight timescales under legislative constraints
- Professional Development - commitment and ability to keep knowledge up to date regarding legislation, guidance, relevant news articles, to learn new facts and put them into practice and share them with the IG Team
- Ability to work both autonomously and also as part of a team
Desirable
- Supervisory and mentoring skills
Personal Attributes and Values
Essential
- Self motivated, dynamic and proactive
- Ability to deal positively with difficult situations e.g. verbal abuse from patients / staff on an occasional basis
- Commitment to embedding excellent IG practices into all levels of staff and the organisation as a whole
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough. Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values
- Motivated to use initiative to recognise problems and seek solutions whilst understanding the importance of empowering and enabling others (patients, families, colleagues)
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
