Job summary
An exciting position has arisen within the Community Mental Health Team based at Tonna Hospital. The post holder will be responsible for providing a comprehensive, confidential, high quality secretarial administration support to the Consultants, junior doctors and the nursing team. They will work as part of the administration team within the Community Mental Health Team.
There will be an ask to help cover other departments within Tonna.
Main duties of the job
The post holder will carry out reception duties in a polite and courteous manner, having an awareness of customer care needs. Exchange information with patients, relatives and staff whilst maintaining confidentiality.
Meet and greet patients and carers, responding to their needs as appropriate. Undertake a full range of clerical typing duties for the Nursing Team, utilizing appropriate IT systems in place, including the range of Microsoft packages and emails. Provide confidential routine clerical / typing duties.
Assist with developing and maintain efficient and effective systems to ensure the smooth running of the office. Open and distribute mail as appropriate.
Make and take telephone calls from patients and relatives and actions as appropriate within the limits of responsibility. Ensure that messages are passed to the appropriate team members / medical staff in a timely fashion. Regularly and compassionately deal with distressed patients and relatives.
File and retrieve health records ensuring they are kept in compliance with the Health Board Policies and Procedures.
Ensure work is undertaken and prioritized appropriately. Ensure the Health Board Security and Confidentiality Policy is adhered to at all times.
Develop the practice of working with colleagues as an integrated team within the Mental Health Services and provide cover for colleagues during periods of absence as appropriate as requested.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good General Education 3 GCSE's including Maths and English NVQ Business Administration Level 2 or working towards
Desirable
Experience
Essential
- Team Player Customer Care
Desirable
apititude and ability
Essential
- Thorough working knowledge of Microsoft Office packages. Working knowledge of Welsh Pas or similar Patient Information Systems Ability to communicate effectively, both verbally and written Clear, confident, polite telephone manner Ability to organize and prioritise tasks Ability to work as part of a team
values
Essential
- Shows empathy and compassion towards others - a natural disposition to put youself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect. Shows resilience, adaptability and flexible approach to the needs of the service as situations arise and positivity when times are tough. Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Person Specification
Qualifications
Essential
- Good General Education 3 GCSE's including Maths and English NVQ Business Administration Level 2 or working towards
Desirable
Experience
Essential
- Team Player Customer Care
Desirable
apititude and ability
Essential
- Thorough working knowledge of Microsoft Office packages. Working knowledge of Welsh Pas or similar Patient Information Systems Ability to communicate effectively, both verbally and written Clear, confident, polite telephone manner Ability to organize and prioritise tasks Ability to work as part of a team
values
Essential
- Shows empathy and compassion towards others - a natural disposition to put youself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect. Shows resilience, adaptability and flexible approach to the needs of the service as situations arise and positivity when times are tough. Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
