Administrative Assistant, ADHD Service

Job summary

The Administrative Assistant will provide effective administrative service to support the efficient running of the ADHD Service in CTM UHB. As well as administrative tasks, the post holder will collect and input statistical information on service activity in line with both local and national requirements. You will work closely with the ADHD team as well as the Mental health outpatient's admin team and provide cover during their periods of leave. The Administrative Assistant must be able to work to deadlines in a timely manner. This a new service which will evolve and improve. The Administrative Assistant would support the team to shape the service in order to ensure it meets the needs of the patients'

The Administrative Assistant will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors to the Service. You will possess an empathetic nature and a non-judgmental attitude.

The post holder will be expected to plan and prioritise own work load escalating any issues to the Admin Manager, Clinical Lead and Deputy Clinical Service Group Manager.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Provide an efficient and high standard of Administration support to the ADHD service team
• Administer and process the patient pathway including referrals, appointments and discharges.
• Raise and print prescriptions for ADHD patients.
• Answer telephone queries.
• Type assessments completed by clinicians
• Maintain systems to support the team and service needs
• To use UHB, Local Authority and WAG systems such as Clinical portal and WPAS
• To become proficient in all IT systems used within the service offering advice and guidance to other staff as required
• Audio and copy typing of letters/reports generated by the team
• Booking and scheduling rooms as required, liaising with all parties involved both internal and external to the health board.
• To undertake general reception duties, meeting and greeting visitors and clients as required.
• To undertake general Administration duties delegated by the Support Manager as required
• Using influencing and negotiating skills to ensure responses are received for matters approaching deadlines, requesting and chasing for progression and to be assisting in timely completion of the same.
• Organise own daily work processes
• Production of Minutes for meetings held within the team

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.