Job summary
Princess of Wales Hospital
Emergency DepartmentReceptionist - Permanent, 22.5 hours per week
Worked over 7 days including bank holidays
We have opportunity for a receptionist post based in the Princess of Wales Hospital. Hours will be worked over 7 days including bank holidays.
We are looking for a friendly, approachable individual to join our emergency medicine team to provide a comprehensive and high quality reception and administrative support.
The post holder will be professional and have experience in a wide spectrum of reception and administrative duties.
Come and join our busy, supportive and friendly team we are looking forward to hearing from you.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 or above (equivalent to CEFR B2). We don't need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the 'Croeso Candidate' booklet below.
Main duties of the job
- To contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to emergency attendances and admissions. This service is provided 24 hours each day throughout the whole year.
- At all times the appropriate systems, procedures, policies and processes should be followed for all the patients to experience a smooth journey at all times.
- Providing a full reception service to patients, visitors, and staff.
- Ensure patients are registered, transferred, admitted, and discharged correctly throughout their journey in the Emergency Department.
- Input and extract data from WPAS, ensuring it is kept up to date at all times.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
The Post Holder will be required to perform the full range of duties outlined in the job description. The Emergency Department provides a 24/7 service; therefore, the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
The Post Holder will be required to perform the full range of duties outlined in the job description. The Emergency Department provides a 24/7 service; therefore, the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications / Knowledge
Essential
- Good standard of Education (At least 4 GCSEs 'C' grade or above)
- NVQ III or the equivalent level of Knowledge, Training or Experience
- Computer literate
- Understanding of Office Software packages
Desirable
- Knowledge of patient information systems
Experience
Essential
- Working using own initiative and as part of a team
- Being able to determine priorities
- Previous experience in a customer facing/admin & clerical role
Desirable
- Previous experience in a similar role
- Previous NHS experience
- Experience of working with hospital IT systems
Aptitude and Abilities
Essential
- Good interpersonal and communication skills
- Ability to keep calm in stressful situations
- Accurate data inputting IT skills
Desirable
- Welsh language skills Speaking/Listening Level 3 or above
- Trained in WPAS or experience with other patient information systems
Person Specification
Qualifications / Knowledge
Essential
- Good standard of Education (At least 4 GCSEs 'C' grade or above)
- NVQ III or the equivalent level of Knowledge, Training or Experience
- Computer literate
- Understanding of Office Software packages
Desirable
- Knowledge of patient information systems
Experience
Essential
- Working using own initiative and as part of a team
- Being able to determine priorities
- Previous experience in a customer facing/admin & clerical role
Desirable
- Previous experience in a similar role
- Previous NHS experience
- Experience of working with hospital IT systems
Aptitude and Abilities
Essential
- Good interpersonal and communication skills
- Ability to keep calm in stressful situations
- Accurate data inputting IT skills
Desirable
- Welsh language skills Speaking/Listening Level 3 or above
- Trained in WPAS or experience with other patient information systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
