Job summary
The Community Navigator will support the administration provision for the District Nursing Team. They will be responsible for administrative duties of the District Nursing Team, ensuring these duties are maintained and delivered efficiently and effectively.
The Community Navigator will utilise of a variety of IT functions and systems used in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.
The Community Navigator will provide cross cover for other Community Navigators during times of absence.
Main duties of the job
- Receive and deal with any calls via Adastra or the telephone, and respond to queries/enquiries in an appropriate professional manner, referring on to relevant party if necessary.
- Support the District Nurse Team Leader to undertake necessary Human Resource functions by organising a programme of PDRs, sickness reviews and back to work interviews and to maintain up to date associated records on ESR.
- Assist with the drafting of staffing rotas, prior to the Team Leader's approval, and update when changes/swaps occur, ensuring changes are communicated to the District Nursing Team.
- Support the maintenance of record keeping and patient documentation e.g. prepare blank sets of notes in readiness for the Registered Nurse to complete, and ensuring sufficient stock levels of the necessary patient documentation.
- Managing Civica Scheduling system.
Welsh Skills Desirable:This post is advertised as Welsh Desirable. Thisdoesn'tmean essential;whilst the candidatedoesn'tneed to have skills in Welsh,we'llconsider it an advantage when short-listingand selectingcandidates.Thisisn't'fluency',just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.For more information, see 'Welsh Language Guidance' inthedocuments right at the bottom.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The Community Navigator will support the administration provision for the District Nursing Team. They will be responsible for administrative duties of the District Nursing Team, ensuring these duties are maintained and delivered efficiently and effectively.
The Community Navigator will utilise of a variety of IT functions and systems used in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.
The Community Navigator will have excellent communication skills, and communicate effectively with the District Nursing Team, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.
The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures.
The Community Navigator will provide cross cover for other Community Navigators during times of absence.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The Community Navigator will support the administration provision for the District Nursing Team. They will be responsible for administrative duties of the District Nursing Team, ensuring these duties are maintained and delivered efficiently and effectively.
The Community Navigator will utilise of a variety of IT functions and systems used in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.
The Community Navigator will have excellent communication skills, and communicate effectively with the District Nursing Team, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.
The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board (CTMUHB) policies and procedures.
The Community Navigator will provide cross cover for other Community Navigators during times of absence.
Person Specification
Qualifications
Essential
- NVQ Level 3 or possess equivalent level of skills, knowledge and experience
Knowledge
Essential
- Knowledge of administrative and office procedures acquired through training or experience
Desirable
- Knowledge and understanding of Community Healthcare
Skills
Essential
- Excellent communication and customer care skills and a good telephone manner
Desirable
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Person Specification
Qualifications
Essential
- NVQ Level 3 or possess equivalent level of skills, knowledge and experience
Knowledge
Essential
- Knowledge of administrative and office procedures acquired through training or experience
Desirable
- Knowledge and understanding of Community Healthcare
Skills
Essential
- Excellent communication and customer care skills and a good telephone manner
Desirable
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
