Administration Co-ordinator, CHC/FNC

Job summary

A Fixed term/Secondment opportunity until 15 October 2027 to cover a secondment has arisen in the Continuing Health Care (CHC) / NHS Funded Nursing Care (FNC) Team. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.

We are a busy, friendly team. The role is office based, 30 hours per week and you will need to have experience and knowledge of a variety of Admin / Management roles as the post includes:

Administering the processes for Primary Care & Communities CHC Panel, Retrospective Reviews / Appeals / Disputes / Independent Review Panels / NHS FNC / CHC & FNC Invoices / Staff Supervisory Responsibilities / Extracting and analysing data from Databases / Excel and undertaking regular audits. Liaising with members of the public, internal and external departments to resolve queries.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Main duties of the job

A summary of the main duties of the job are:

Continuing Health Care - Adhere to Panel Process, which includes Quality Assurance, Drafting panel document, Distributing panel documents, Attending Panels, Maintainting Database, Distributing Outcome Letters.

Register CHC Assesment Requests, distribute Patient Information Booklets and maintain database.

Appeals - Registering , collating documenation, arranging peer reviews and liaising with apellants, maintaining spreadsheet.

Disputes - Registering, collating documentation, arranging peer reviews, setting up meetings and liaising with all individuals involved, maintaining spreadsheet.

Retrospective Reviews - Registering, collating documentation, setting up meetings, liaising with claimants (solicitors and families), maintaining CTM UHB and WG Databases.

NHS FUNDED NURSING CARE - Ensuring New Admissions process is adhered to. Generate Review Lists for Nurse Assessors. Arrange for Local Authority contracts to be signed and returned. Maintain Nurse Assessor Annual Timetable, distribute Care Home Annual Visit Notifications. Log Nursing Assessments Outcomes and distribute outcome letters.

FINANCE - Complete monthly audits. Create / cross check invoice batches. Resolve query invoices that are escalated by the Admin Team.

TEAM MANAGEMENT - Provide advice and guidance to Admin Team, Complete ESR, Undertake PDR's & monthly Supervision, provide training.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.