Job summary
The post holder will have reception and clerical duties which will support the smooth and efficient running of the Managed Practice.
The post does not carry managerial responsibility. The range of responsibilities will be in support of the General Practitioners and Practice Nurses and supervised by the Senior Receptionist/Practice Manager.
The post holder will be responsible for the organisation of their own workload, including clerical and reception duties on a daily basis, ensuring effective use of all resources available.
The post holder will be expected to act in a professional manner at all times, and be able to communicate in a manner that is understood and always in a polite and respectful manner both over the telephone and when dealing with patients presenting at the Practice.
The post holder will understand the need for strict confidentiality and have excellent customer care skills.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
Main duties of the job
Provision of reception and clerical support to Practice Manager and General Practitioners by:
o Ensuring correct personal data is held on patients using Vision system.
o Accurately recording data within Vision system as directed by Senior Receptionist, Practice Manager or members of the Healthcare Team.
o Accurately filing correspondence, reports, results etc as directed, ensuring that they are filed in the correct patient record, and in adherence to practice protocol.
o Undertaking general Reception duties such as greeting patients and answering the telephone, either dealing with the query or referring to an appropriate member of staff.
o Undertaking insurance, medical report administration.
o Preparation of consulting rooms, monitoring of waiting areas.
o Providing cover for colleagues during periods of leave.
o Ensuring work is completed during the working day.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents.
Job description
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents.
Person Specification
Qualifications and/or Knowledge
Essential
- Basic Numeracy and Literacy skills - GSCE English and Maths
Desirable
- Attendance at Practice Receptionist training or AMSPAR course.
Experience
Essential
- Experience in working with public in busy environment and within a multi-disciplinary team.
- Knowledge of how a busy general practice functions.
Desirable
- Experience in working within a busy General Practice setting
- Knowledge of the GMS contract.
- Awareness of the wider issues within the NHS.
Skills
Essential
- Ability to follow instructions.
- Ability to work as part of a team.
- Excellent communication and interpersonal skills.
- Ability to use keyboard.
- Computer literate.
Desirable
- Good organisational skills.
- Ability to use clinical system.
- Administrative and Secretarial skills.
- Welsh Language Speaking/Listening Skills at Level 3 or above
Other
Essential
- Ability to work as part of a team.
- Ability to travel between sites.
Personal Attributes
Essential
- Friendly and caring personality/attitude.
- Able to maintain strictest confidentiality at all times.
- Ability to deal with challenging/emotional situations.
- Flexible approach to work.
Person Specification
Qualifications and/or Knowledge
Essential
- Basic Numeracy and Literacy skills - GSCE English and Maths
Desirable
- Attendance at Practice Receptionist training or AMSPAR course.
Experience
Essential
- Experience in working with public in busy environment and within a multi-disciplinary team.
- Knowledge of how a busy general practice functions.
Desirable
- Experience in working within a busy General Practice setting
- Knowledge of the GMS contract.
- Awareness of the wider issues within the NHS.
Skills
Essential
- Ability to follow instructions.
- Ability to work as part of a team.
- Excellent communication and interpersonal skills.
- Ability to use keyboard.
- Computer literate.
Desirable
- Good organisational skills.
- Ability to use clinical system.
- Administrative and Secretarial skills.
- Welsh Language Speaking/Listening Skills at Level 3 or above
Other
Essential
- Ability to work as part of a team.
- Ability to travel between sites.
Personal Attributes
Essential
- Friendly and caring personality/attitude.
- Able to maintain strictest confidentiality at all times.
- Ability to deal with challenging/emotional situations.
- Flexible approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
