Administrative Support Manager

Job summary

An exciting opportunity has arisen to work within the Head and Neck Directorate across hospital sites supporting ENT and OMFS. This post is fixed term/secondment for 12 months from start date to cover maternity leave. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.

To provide business support to the Directorate, to manage the day to day running of the administrative staff and to prioritise own workload.

To provide the day to day operational lead with regards to ongoing delivery of Referral to Treatment, 26 and 36 week pathways, monitoring and reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

To record and monitor administrative and clinical staff sickness, annual and study leave, to ensure adequate cover at all levels to maintain clinical activity.

To provide direct day-to-day operational support in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.

To support the development of patient focused pathway with key emphasis on improved patient experience.

Ordering via Oracle, as required, obtaining quotes and receipting orders once received.

This post is fixed term for 12 months to meet the needs of the service.

Main duties of the job

To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training.

To undertake performance reviews, which have an impact on Gateways.

To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence.

To be first line contact for both administration and clinical staff, including Consultants and their Teams. Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence. Conducting Back to Work interviews and referrals to other Allied Health professionals if required. Meeting with HR monthly to discuss individual cases.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.