Job summary
The Community Dental Service is seeking a motivated individual to join our team within the administration hub based at Ynyshir Surgery.
This is a fast-paced department, working with a variety of stakeholders, including clinical staff, patients, and other departments.
We are looking for full-time applicants.
If you have any queries regarding the post or the essential/desirable criteria, we encourage you to get in touch.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
Main duties of the job
An excellent opportunity has arisen within the Community Dental Service.
Applicants will need excellent interpersonal skills and the ability to communicate with tact and diplomacy while providing a professional service.
You will be responsible for wide ranging portfolio of work, ranging from waiting list work, appointment management, maintaining data and a wide variety of administrative duties.
You must be able to work in a busy environment and feel confident liaising with and meeting healthcare staff of all grades, as well as patients..
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Vocational Level 3 in relevant area such as Business Administration or Management or possess demonstrable equivalent skills, knowledge and experience
- Evidence of Continuous Professional Development.
Desirable
- ECDL
- Knowledge of Dentally software
Experience
Essential
- Experience working in a patient/customer facing environment.
- Experience of working within a team.
- Experience in using Microsoft Office software, including Word and Excel.
Desirable
- Experience working within the NHS/healthcare.
- Experience with patient administration.
- Previous use of other NHS databases such as WPAS Myrddin and TOMs.
Skills
Essential
- Excellent communication and interpersonal skills, written and verbal.
- Ability to communicate effectively at all levels within the organisation and with patients and families/carers.
- Good communication and listening skills.
- Initiative and ability to work independently, able to problem solve and prioritise own and others work.
- Time management skills.
Desirable
- Welsh Language Speaking/Listening Skills at Level 3 or above
Other
Essential
- Ability to travel across CTMUHB footprint in a timely manner if required.
- Ability to motivate self and others Flexible and adaptable approach to working.
- Ability to work autonomously within a multi-disciplinary team.
- Methodical and reliable.
Person Specification
Qualifications
Essential
- Vocational Level 3 in relevant area such as Business Administration or Management or possess demonstrable equivalent skills, knowledge and experience
- Evidence of Continuous Professional Development.
Desirable
- ECDL
- Knowledge of Dentally software
Experience
Essential
- Experience working in a patient/customer facing environment.
- Experience of working within a team.
- Experience in using Microsoft Office software, including Word and Excel.
Desirable
- Experience working within the NHS/healthcare.
- Experience with patient administration.
- Previous use of other NHS databases such as WPAS Myrddin and TOMs.
Skills
Essential
- Excellent communication and interpersonal skills, written and verbal.
- Ability to communicate effectively at all levels within the organisation and with patients and families/carers.
- Good communication and listening skills.
- Initiative and ability to work independently, able to problem solve and prioritise own and others work.
- Time management skills.
Desirable
- Welsh Language Speaking/Listening Skills at Level 3 or above
Other
Essential
- Ability to travel across CTMUHB footprint in a timely manner if required.
- Ability to motivate self and others Flexible and adaptable approach to working.
- Ability to work autonomously within a multi-disciplinary team.
- Methodical and reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
