Job summary
As Team Secretary the post holder will be required to provide a range of secretarial and clerical services to support the smooth running of day-to-day operational issues for the Consultant Psychiatrist and Community Mental Health Team, thus enabling a whole team approach with the aim of improving patient services and care.
Main duties of the job
The Team Secretary will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors.
The post-holder will have an in-depth knowledge of a range of secretarial procedures to include medical terminology and medical audio/copy typing along with minute taking to support the Consultant Psychiatrist and team.
The Team Secretary through personal development will assist in the implementation of University Health Board policies and procedures in order to achieve required organisational objectives.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
- To attend multi-disciplinary meetings, ward rounds and case conferences to take minutes, ensuring timely production and distribution to all concerned as and when required.
- Communicate with all disciplines within the Team and across the Directorate as well as clients, carers, GPs, Pharmacies and other agencies involved in client care.
- Receive telephone calls from patients, relatives, GPs and other professionals involved in patients care, seeking advice and guidance from senior staff on more complex issues
Please refer to the Job Description for a more detailed desecription of the main responsibilities.
Job description
Job responsibilities
- To attend multi-disciplinary meetings, ward rounds and case conferences to take minutes, ensuring timely production and distribution to all concerned as and when required.
- Communicate with all disciplines within the Team and across the Directorate as well as clients, carers, GPs, Pharmacies and other agencies involved in client care.
- Receive telephone calls from patients, relatives, GPs and other professionals involved in patients care, seeking advice and guidance from senior staff on more complex issues
Please refer to the Job Description for a more detailed desecription of the main responsibilities.
Person Specification
Qualifications
Essential
- 3 GCSEs or equivalent
- RSA II/III Typing or equivalent relevant experience
Desirable
- Knowledge of medical terminology
- Shorthand
- ECDL
- NVQ III Business Administration
Experience
Essential
- Previous experience in a similar role
- Ability to deal with handling difficult situations e.g. irate patients
- Experience of establishing new systems of work and of computerised and manual filing systems
Desirable
- Experience in problem solving
Skills
Essential
- Good standard of numeracy and literacy skills
- Good interpersonal skills
- Ability to prioritise workload
- Good communication and listening skills
- Ability to transfer IT skills to new applications
- Non-judgemental
- Sensitive to the issues faced by clients with mental health problems
Desirable
- Ability to speak Welsh
- Analytical and problem solving skills
Other
Essential
- Flexible in approach to work and duties to meet the needs of the service
- Ability to travel in a timely manner to any site manager managed by the Mental Health Directorate
Person Specification
Qualifications
Essential
- 3 GCSEs or equivalent
- RSA II/III Typing or equivalent relevant experience
Desirable
- Knowledge of medical terminology
- Shorthand
- ECDL
- NVQ III Business Administration
Experience
Essential
- Previous experience in a similar role
- Ability to deal with handling difficult situations e.g. irate patients
- Experience of establishing new systems of work and of computerised and manual filing systems
Desirable
- Experience in problem solving
Skills
Essential
- Good standard of numeracy and literacy skills
- Good interpersonal skills
- Ability to prioritise workload
- Good communication and listening skills
- Ability to transfer IT skills to new applications
- Non-judgemental
- Sensitive to the issues faced by clients with mental health problems
Desirable
- Ability to speak Welsh
- Analytical and problem solving skills
Other
Essential
- Flexible in approach to work and duties to meet the needs of the service
- Ability to travel in a timely manner to any site manager managed by the Mental Health Directorate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
