Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES.
Position: Corporate Business Support Officer
Following the establishment of the NHS Wales Joint Commissioning Committee (NWJCC) on 1st April 2024 and a recent organisational restructure, we are seeking a Corporate Business Support Officer to support our journey as a newly formed organisation.
The NWJCC is a joint committee of the seven health boards in Wales, with a Chair and Lay Members. We support collaborative commissioning across Wales, with around 120 staff based in Mold and Nantgarw/Treforest.
Our mission to be The Centre of Excellence for Collaborative Commissioning, improving health and care outcomes across Wales. We commission around 220 services, from NHS 111 and ambulance services to specialised rare disease services, and mental health, operating a £1.14bn budget.
In this role, you will join a supportive, inclusive team, working with NHS Wales, Welsh Government, and UK provider organisations. We are seeking individuals who reflect our values of respect, trust, collaboration, and excellence--those who put patients and quality at the centre of everything they do.
If you're passionate about improving lives and want to be part of a forward-thinking, ambitious team, we'd love to hear from you.
Main duties of the job
To provide a highly efficient and comprehensive, professional, and confidential business support to Senior Leadership Team including Associate Medical Directors across the full range of their responsibilities, acting as the focal point of communication between NWJCC Senior Leadership Team and the Health Boards and Senior colleagues in NHS organisations, members of the public, the Welsh Assembly Government and other external partners.
The post holder will need to be confident to use Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Board Portals such as AdminControl, Teams, SharePoint, and OneDrive. Experienced in using these tools to support collaboration, productivity, and efficient workflow management.
The post holder will demonstrate adaptability in applying innovative digital solutions to enhance productivity, collaboration, and service delivery, supporting the organisation's commitment to continuous improvement and efficiency.
The post holder will work independently to plan own day to day activities to meet deadlines and timescales, providing professional, helpful, and considered analysis to support the functions of the Corporate Business Unit, making use of intelligent information from a wide range of data sources.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This post is a secondment for up to 12 months to meet the needs of the service,
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
This post is a secondment for up to 12 months to meet the needs of the service,
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Person Specification
Qualifications and Knowledge
Essential
- Knowledge of a full range of administrative policies and procedures, acquired through training and relevant experience to Degree level or equivalent.
- Formal recognised secretarial qualifications to RSA III/OCR or equivalent level of skills and experience.
- Working knowledge of Microsoft Office package, Office 365 including Word, Outlook, Excel, PowerPoint, Admincontrol and SharePoint
- Demonstratable knowledge of high level business management and administration.
- Demonstrate a sound knowledge and understanding of confidentiality.
- Demonstrate a clear knowledge of the importance of Health & Safety Regulations in the Workplace.
- Demonstratable knowledge and understanding of working with guidelines, policies and procedures.
- Evidence of continuous professional development.
Desirable
- ECDL or equivalent computer certificate.
- IT related qualification.
- Certificate in Business Administration.
- NVQ 3 or above qualifications.
- Knowledge of Commissioning in the public sector.
Experience
Essential
- Working in a challenging and busy environment.
- Experience of committee work including preparation of agendas, collation of reports and minute taking.
- Experience of supervising staff, including allocating work.
- Experience in a large and complex organisation.
- Evidence of successfully working in a complex environment with a multiplicity of stakeholders.
- Working with Microsoft Office applications.
- Significant level of experience as a Personal Assistant to Executive Directors and a detailed understanding of the NHS.
Desirable
- Experience in an NHS or public sector environment.
- Knowledge of NHS structures and processes.
Skills and Attributes
Essential
- Ability to deal with issues concerning the SLT and/or AMD's priorities to enable them to operate effectively at this level.
- Ability to handle verbally aggressive calls from members of the public.
- Skills for investigating a variety of issues and proposing solutions; dealing with complex enquiries.
- Advanced IT/ keyboard skills for producing reports, spreadsheets and correspondence.
- Proven ability to establish and enhance effective working relationships at all levels.
- Ability to make full use of IT to facilitate e-working, proficiency in the use of Admin control and Microsoft Office software including Outlook, Word, Excel and PowerPoint.
- Exellent communication skills, both written and oral.
- Proven ability to meet deadlines and work under pressure.
- Ability to problem solve and apply lateral thinking.
- Ability to communicate effectively with professional staff at multiple levels patients, stakeholders, and members of public.
- Ability to prioritise work and identify urgent requirements.
- Ability to work as part of a team or as an individual using personal initiative to resolve problems.
- Ability to work autonomously and set own priorities.
- Ability to handle sensitive and confidential information with discretion.
- Analytical and critical thinking skills.
- Able to accurately transcribe meeting discussions into comprehensive minutes and action notes.
Other Role Requirements
Essential
- Motivated, self-starter with a commitment to the values of NHS Wales.
- Must be able to attend office locations on a regular basis.
- Update/refresh training as required.
- Committed to the continuous development of staff and self.
- In rare circumstances, be required to travel in a timely manner to other locations as required.
- Flexible in approach to work related tasks.
- Committed to developing self and organisation.
- Personal integrity and commitment to openness, inclusiveness and high standards.
- Empathic and considerate.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
- Be proactive and have a positive approach.
- Ability to reflect on own performance.
- Ability to build effective working relationships.
- Confident - able to use own initiative and demonstrate assertiveness when necessary. Conscientious - self motivated to produce high quality of work, able to deliver results and take ownership of work.
Person Specification
Qualifications and Knowledge
Essential
- Knowledge of a full range of administrative policies and procedures, acquired through training and relevant experience to Degree level or equivalent.
- Formal recognised secretarial qualifications to RSA III/OCR or equivalent level of skills and experience.
- Working knowledge of Microsoft Office package, Office 365 including Word, Outlook, Excel, PowerPoint, Admincontrol and SharePoint
- Demonstratable knowledge of high level business management and administration.
- Demonstrate a sound knowledge and understanding of confidentiality.
- Demonstrate a clear knowledge of the importance of Health & Safety Regulations in the Workplace.
- Demonstratable knowledge and understanding of working with guidelines, policies and procedures.
- Evidence of continuous professional development.
Desirable
- ECDL or equivalent computer certificate.
- IT related qualification.
- Certificate in Business Administration.
- NVQ 3 or above qualifications.
- Knowledge of Commissioning in the public sector.
Experience
Essential
- Working in a challenging and busy environment.
- Experience of committee work including preparation of agendas, collation of reports and minute taking.
- Experience of supervising staff, including allocating work.
- Experience in a large and complex organisation.
- Evidence of successfully working in a complex environment with a multiplicity of stakeholders.
- Working with Microsoft Office applications.
- Significant level of experience as a Personal Assistant to Executive Directors and a detailed understanding of the NHS.
Desirable
- Experience in an NHS or public sector environment.
- Knowledge of NHS structures and processes.
Skills and Attributes
Essential
- Ability to deal with issues concerning the SLT and/or AMD's priorities to enable them to operate effectively at this level.
- Ability to handle verbally aggressive calls from members of the public.
- Skills for investigating a variety of issues and proposing solutions; dealing with complex enquiries.
- Advanced IT/ keyboard skills for producing reports, spreadsheets and correspondence.
- Proven ability to establish and enhance effective working relationships at all levels.
- Ability to make full use of IT to facilitate e-working, proficiency in the use of Admin control and Microsoft Office software including Outlook, Word, Excel and PowerPoint.
- Exellent communication skills, both written and oral.
- Proven ability to meet deadlines and work under pressure.
- Ability to problem solve and apply lateral thinking.
- Ability to communicate effectively with professional staff at multiple levels patients, stakeholders, and members of public.
- Ability to prioritise work and identify urgent requirements.
- Ability to work as part of a team or as an individual using personal initiative to resolve problems.
- Ability to work autonomously and set own priorities.
- Ability to handle sensitive and confidential information with discretion.
- Analytical and critical thinking skills.
- Able to accurately transcribe meeting discussions into comprehensive minutes and action notes.
Other Role Requirements
Essential
- Motivated, self-starter with a commitment to the values of NHS Wales.
- Must be able to attend office locations on a regular basis.
- Update/refresh training as required.
- Committed to the continuous development of staff and self.
- In rare circumstances, be required to travel in a timely manner to other locations as required.
- Flexible in approach to work related tasks.
- Committed to developing self and organisation.
- Personal integrity and commitment to openness, inclusiveness and high standards.
- Empathic and considerate.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
- Be proactive and have a positive approach.
- Ability to reflect on own performance.
- Ability to build effective working relationships.
- Confident - able to use own initiative and demonstrate assertiveness when necessary. Conscientious - self motivated to produce high quality of work, able to deliver results and take ownership of work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
