Cwm Taf Morgannwg University Health Board

Adminstration Support Officer

The closing date is 20 January 2026

Job summary

Join our dynamic People Directorate team and play a key role in supporting the Senior Leadership Team. We're looking for an organised, proactive individual to provide efficient administrative support and ensure the smooth day-to-day running of the office.

You'll manage your own workload, prioritising tasks and working independently while using your initiative to handle urgent matters. Responsibilities include acting as a key point of contact for internal and external stakeholders, coordinating meeting papers and agendas, and organising meetings with all associated arrangements.

Flexibility is essential as you'll support the Business Support Manager and colleagues across the Directorate when needed. You'll also process requisitions and invoices using Oracle, and ensure goods are ordered and received promptly.

If you're highly organised, adaptable, and thrive in a fast-paced environment, we'd love to hear from you!

Main duties of the job

Provide an efficient and effective administrative support service to the People Directorate Senior Leadership Team.

Support the day-to-day running of the Senior Leadership Team office and ensuring their business is managed effectively and efficiently.

Work flexibly to support the Business Support Manager, and assist and support other colleagues within the People Directorate as required.

Support the co-ordination and provision of meeting papers and agendas.

Welsh Skills Desirable:This post is advertised as Welsh Desirable. Thisdoesn'tmean essential;whilst the candidatedoesn'tneed to have skills in Welsh,we'llconsider it an advantage when short-listingand selectingcandidates.Thisisn't'fluency',just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.For more information, see 'Welsh Language Guidance' inthedocuments right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted

15 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

110-AC025-0126

Job locations

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

  • Vocational Level 3 qualification, or possess the equivalent level of knowledge, experience and skills.
  • ECDL certificate or the equivalent level of experience using Microsoft Office packages.
  • Knowledge of office procedures.
  • Demonstrate a sound understanding of confidentiality.
  • Clear understanding of Health & Safety Regulations.
  • Knowledge of administration and clerical procedures.
  • Numerate and literate, with knowledge and experience of dealing with a range of working practices.

Desirable

  • Understanding of NHS electronic systems, ideally ESR (electronic staff record) and Oracle.

Experience

Essential

  • Experience working in a busy office environment.
  • Experience of using IT software management programmes and databases.
  • Experience in organising, planning and prioritising workload.

Desirable

  • Experience of working in HR or Recruitment environment.

Skills and Attributes

Essential

  • Excellent verbal and written communication.
  • Customer care skills.
  • Ability for tact and persuasion when dealing with issues.
  • Use of own initiative to resolve issues/problems.
  • Ability to prioritise work and meet deadlines in an organised manner. Be confident reliable, methodical and pay attention to detail.
  • Be confident reliable, methodical and pay attention to detail.

Desirable

  • Produce reports from information retrieved from various software packages.
  • Able to adapt to an unpredictable workload.
  • Able to work within a changing environment.
  • Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Other Role Requirements

Essential

  • Flexible in work related tasks.
  • Able to work as part of a team and Be proactive and have a positive approach to the role.
  • Travel in a timely manner if required to work or attend meetings at other UHB premises.
  • Ability to move and handle files and equipment.
  • Ability to move and re-arrange meeting room furniture.
Person Specification

Qualifications and Knowledge

Essential

  • Vocational Level 3 qualification, or possess the equivalent level of knowledge, experience and skills.
  • ECDL certificate or the equivalent level of experience using Microsoft Office packages.
  • Knowledge of office procedures.
  • Demonstrate a sound understanding of confidentiality.
  • Clear understanding of Health & Safety Regulations.
  • Knowledge of administration and clerical procedures.
  • Numerate and literate, with knowledge and experience of dealing with a range of working practices.

Desirable

  • Understanding of NHS electronic systems, ideally ESR (electronic staff record) and Oracle.

Experience

Essential

  • Experience working in a busy office environment.
  • Experience of using IT software management programmes and databases.
  • Experience in organising, planning and prioritising workload.

Desirable

  • Experience of working in HR or Recruitment environment.

Skills and Attributes

Essential

  • Excellent verbal and written communication.
  • Customer care skills.
  • Ability for tact and persuasion when dealing with issues.
  • Use of own initiative to resolve issues/problems.
  • Ability to prioritise work and meet deadlines in an organised manner. Be confident reliable, methodical and pay attention to detail.
  • Be confident reliable, methodical and pay attention to detail.

Desirable

  • Produce reports from information retrieved from various software packages.
  • Able to adapt to an unpredictable workload.
  • Able to work within a changing environment.
  • Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Other Role Requirements

Essential

  • Flexible in work related tasks.
  • Able to work as part of a team and Be proactive and have a positive approach to the role.
  • Travel in a timely manner if required to work or attend meetings at other UHB premises.
  • Ability to move and handle files and equipment.
  • Ability to move and re-arrange meeting room furniture.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager / Rheolwr Cymorth Busnes

Nerys Heightley

Nerys.Heightley@wales.nhs.uk

Details

Date posted

15 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

110-AC025-0126

Job locations

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN


Supporting documents

Privacy notice

Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)