Receptionist/Clerk

Job summary

The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.

The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.

The post holder will be expected to use their own initiative when undertaking duties, however the Administrator is available if required for support and guidance.

They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Main duties of the job

To Plan their own day to day tasks and duties.

To communicate effectively with patients on a face-to-face basis, or via the telephone, using tact and diplomacy to relay routine information and overcome any barriers to communication such as hard of hearing, learning difficulties.

To book Consultant led clinics, and obtain patient notes in preparation for the clinics.

To maintain effective communication with all members of the multi-disciplinary team.

To undertake office tasks such as photocopying, scanning, faxing when requested.

To use Welsh PAS (Myrddin) for the management of Consultant led clinics, by recording attendances, DNA's etc, and amend demographic information to ensure accurateness for future use by the wider organisation, in accordance with the Data Protection Act.

To conduct all medical filing immediately and routinely to ensure the availability of up-to-date information for future admissions/outpatient consultations within the wider organisation.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.