Job summary
The post holder will work as a member of the Physiotherapy administrative team with direct patient contact duties as well as and working with the wider physiotherapy and multi-disciplinary teams to effectively co-ordinate appointments to optimise clinical capacity. The post holder will work with Physiotherapy leads and administrative colleagues across the health-board, managing the team of administrative staff to ensure that patient care is delivered in a timely, efficient and effective manner.
The post holder will communicate politely and sensitively with patients, colleagues and other members of staff. An organised, flexible approach to the workload is essential, and an understanding of relevant clinical systems and work processing skills are required.
Welsh Skills Desirable:This post is advertised as Welsh Desirable. Thisdoesn'tmean essential;whilst the candidatedoesn'tneed to have skills in Welsh,we'llconsider it an advantage when short-listingand selectingcandidates.Thisisn't'fluency',just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.For more information, see 'Welsh Language Guidance' inthedocuments right at the bottom.
Main duties of the job
The post holder will work within clearly defined occupational policies to support the Physiotherapy Department to implement the appropriate monitoring and actioning of clinical pathways for service follow up activity.
The role will involve direct patient contact and working with the wider multi-disciplinary team to effectively co-ordinate appointments to optimise clinical capacity, using own initiative and managing a team of administrative staff to ensure that patient care is delivered in a timely, efficient and effective manner.
All appointment bookings must be managed in line with the 14-week Referral to Treatment Time (RTT) Pathways and follow up activity monitored to ensure appropriate patient outcomes are monitored and recorded appropriately adhering to Cwm Taf Morgannwg University Health Board's access policy.
The post holder will communicate politely and sensitively with patients, colleagues and other members of staff. An organised, flexible approach to the workload is essential, and an understanding of relevant clinical systems and work processing skills are required.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Knowledge of administrative and clerical processes, procedures and systems acquired through training and experience to Vocational Level 3 or possess skills, knowledge and experience to its equivalency.
- Knowledge of medical terminology and office practices
- RSA Level 3 or equivalent typing qualification.
- Knowledge of IT systems and software programmes e.g. Microsoft Office Word and Excel.
- Knowledge of HR issues and policies.
- Good knowledge of UHB policies and procedures.
Desirable
- ECDL or equivalent IT qualification
- General knowledge of Hospital and Medical Terminology
- WPAS Myrddin Training.
- Oracle Training
- Good working knowledge of UHB databases.
- Understanding of leadership skills
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Experience
Essential
- Experience of working in customer focussed environment.
- Experience of working with people at all different levels within an organisation.
- Experience of managing workload and allocating tasks in a busy office setting.
Desirable
- Previous working in NHS/Health Care setting.
- Development and implementation of policies and procedures
- Experience of supervising staff in the NHS.
Personal Qualities
Essential
- Motivated
- Organised
- Methodical, with attention to detail.
- Approachable.
- Adaptable
Circumstances
Essential
- Must be able to travel to multiple sites throughout the Health Board in a timely manner.
- Flexible to meet demands of service.
Person Specification
Qualifications and/or Knowledge
Essential
- Knowledge of administrative and clerical processes, procedures and systems acquired through training and experience to Vocational Level 3 or possess skills, knowledge and experience to its equivalency.
- Knowledge of medical terminology and office practices
- RSA Level 3 or equivalent typing qualification.
- Knowledge of IT systems and software programmes e.g. Microsoft Office Word and Excel.
- Knowledge of HR issues and policies.
- Good knowledge of UHB policies and procedures.
Desirable
- ECDL or equivalent IT qualification
- General knowledge of Hospital and Medical Terminology
- WPAS Myrddin Training.
- Oracle Training
- Good working knowledge of UHB databases.
- Understanding of leadership skills
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Experience
Essential
- Experience of working in customer focussed environment.
- Experience of working with people at all different levels within an organisation.
- Experience of managing workload and allocating tasks in a busy office setting.
Desirable
- Previous working in NHS/Health Care setting.
- Development and implementation of policies and procedures
- Experience of supervising staff in the NHS.
Personal Qualities
Essential
- Motivated
- Organised
- Methodical, with attention to detail.
- Approachable.
- Adaptable
Circumstances
Essential
- Must be able to travel to multiple sites throughout the Health Board in a timely manner.
- Flexible to meet demands of service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Dewi Sant Health Park, Physiotherapy Department
Albert Road
Pontypridd
CF37 1LB
Employer's website
https://joinctm.wales/ (Opens in a new tab)
