Job summary
The Business Support Manager will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function. The post holder will provide a comprehensive and effective project and managerial support within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.
Main duties of the job
Provide project and managerial support that involves providing project management support in a number of areas, evaluating project outcomes and providing recommendations for consideration.
Be required to work at a high level of autonomy and independence, while using own initiative, and have significant discretion to work within broad occupational policies.
Be responsible for the line management of administrative support staff within the designated area of responsibility.
To act as a key point of escalation and direct contact, troubleshooting issues that may prevent timely provision of patient care, liaising with Clinical and Nursing colleagues as appropriate, escalating complex or contentious issues.
Management of Health Records in line with the destruction, retention and archiving within the Care Group, with knowledge of these policies and legislative responsibilities, including Freedom of Information requests.
Ensure audits are carried out, interrogated and forward planning of storage is arranged
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Other Role Requirements
Essential
- Flexible to the needs of the service and able to respond to department changes and priorities
Skills and Attributes
Essential
- Excellent communication skills.
- Customer care focus and confidence in dealing with client information.
- Meddalwedd Microsoft Office e.e. Word, Excel, PowerPoint, and Outlook.
- Report writing and presentation skills.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Experience
Essential
- Experience of working within the NHS
- Experience in the use of electronic systems/databases
- Project management experience with demonstrable outcomes
- Experience of working in a busy office environment.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
Desirable
- Experience of managing a team of staff.
Qualifications and Knowledge
Essential
- Qualified to Degree level or equivalent knowledge and experience or training
- Knowledge of staff and project management
- Postgraduate Diploma in a relevant subject or equivalent level of skills, knowledge and experience.
Desirable
- An understanding of Welsh Immunisation System and Cypris
- Management/Leadership qualification
- Project Management qualification
Person Specification
Other Role Requirements
Essential
- Flexible to the needs of the service and able to respond to department changes and priorities
Skills and Attributes
Essential
- Excellent communication skills.
- Customer care focus and confidence in dealing with client information.
- Meddalwedd Microsoft Office e.e. Word, Excel, PowerPoint, and Outlook.
- Report writing and presentation skills.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Experience
Essential
- Experience of working within the NHS
- Experience in the use of electronic systems/databases
- Project management experience with demonstrable outcomes
- Experience of working in a busy office environment.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
Desirable
- Experience of managing a team of staff.
Qualifications and Knowledge
Essential
- Qualified to Degree level or equivalent knowledge and experience or training
- Knowledge of staff and project management
- Postgraduate Diploma in a relevant subject or equivalent level of skills, knowledge and experience.
Desirable
- An understanding of Welsh Immunisation System and Cypris
- Management/Leadership qualification
- Project Management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Cwm Taf Morgannwg University Health Board - HQ
Navigation Park, Unit 3 Ynysmeurig House, Abercynon
Pontypridd
CF45 4SN
Employer's website
https://joinctm.wales/ (Opens in a new tab)
