Cwm Taf Morgannwg University Health Board

Bank Administrative Officer - Innovation and Public Health

The closing date is 07 January 2026

Job summary

This role will undertake the preparation and analysis of public health and other health and social care data to support the health intelligence function of the public health team to improve population health outcomes. This post will provide analytical support for the health intelligence and health care public health function and to inform service development for the improvement of services. Including assist in audits and surveys, collection of data, statistical analysis of data, development of audit and/or research projects. As such, the role will involve working directly with members of staff at all levels across the service, ensuring that staff are supported with their public health intelligence requirements in the right way to meet the needs of the organisation. Carry out work on data preparation, data quality, data analysis, modelling, forecasting and the creation and presentation of standard, regular and bespoke reports.

Main duties of the job

The role requires excellent communication skills with the ability to report on results of analysis verbally, graphically and in written reports, attending high level meetings and providing briefings as required. This will require the ability to communicate sensitive and contentious information to clinical, non-clinical and senior management audiences. This may be in relation to complex or contentious subject matter regarding service delivery e.g. staff complaints/satisfaction, performance management e.g. workforce productivity/capability and alternative ways of working (e.g. resource utilisation) that will be subject to robust scrutiny and challenge

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted

24 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

110-BNK361-1225

Job locations

CTM Wide

CTM Wide

CF45 4SN


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Welsh and/or English speakers are equally welcome to apply.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications and/or Knowledge

Essential

  • Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency. RSA/OCR III typing qualification or equivalent skills, knowledge and experience. Good standard of education Experience in validation work Knowledge of office practices and administrative procedures. Knowledge of office practices and able to establish new processes. Demonstrate a sound knowledge and understanding of confidentiality and data protection.

Desirable

  • Knowledge and understanding of working with guidelines, policies and procedures. Knowledge of the importance of Health & Safety Regulations in the workplace.

Experience

Essential

  • Ability to work independently. Fully conversant with all Microsoft Office software.

Desirable

  • Previous NHS experience.

Aptitude and Abilities Skills

Essential

  • Excellent communication and customer care skills and a good telephone manner. Good organisational and time management skills. Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary. Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate

Personal Qualities

Essential

  • Flexible and ability to cover across CTMUHB. Remain calm under pressure. Ability to work as part of a team or as an individual. Use initiative to resolve problems.
Person Specification

Qualifications and/or Knowledge

Essential

  • Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency. RSA/OCR III typing qualification or equivalent skills, knowledge and experience. Good standard of education Experience in validation work Knowledge of office practices and administrative procedures. Knowledge of office practices and able to establish new processes. Demonstrate a sound knowledge and understanding of confidentiality and data protection.

Desirable

  • Knowledge and understanding of working with guidelines, policies and procedures. Knowledge of the importance of Health & Safety Regulations in the workplace.

Experience

Essential

  • Ability to work independently. Fully conversant with all Microsoft Office software.

Desirable

  • Previous NHS experience.

Aptitude and Abilities Skills

Essential

  • Excellent communication and customer care skills and a good telephone manner. Good organisational and time management skills. Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary. Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate

Personal Qualities

Essential

  • Flexible and ability to cover across CTMUHB. Remain calm under pressure. Ability to work as part of a team or as an individual. Use initiative to resolve problems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

CTM Wide

CTM Wide

CF45 4SN


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

CTM Wide

CTM Wide

CF45 4SN


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager for Innovation

Lauren Ware

Lauren.ware@wales.nhs.uk

Details

Date posted

24 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

110-BNK361-1225

Job locations

CTM Wide

CTM Wide

CF45 4SN


Supporting documents

Privacy notice

Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)