Job summary
The Practice Development and Improvement Manager will lead operationally on the development of primary care services in the Managed Practice reporting to the Head of Primary Care. The post holder will support the development , improvement and performance management of the Health Boards Managed Practice(s) to transform into a sustainable 'flag ship' practice.
The post holder will be responsible for all non-clinical management of the practice, practice systems and processes, personnel, properties, practice claims, planning and coordination, and the overall development of the practices. They will have lead responsibility for the implementation of new ways of working such as the development of federated working practices with neighbouring GP Surgeries and other stakeholders such as third sector, other primary care contractors and Local Authority. They will be responsible for the monitoring the Practice budgets and innovative service redesign.
Main duties of the job
To work with the identified GP Clinical Leads and the Primary Care Team to transform the Managed Practice(s) into a sustainable practice which is the 'flag ship' for the Locality/Cluster, by encouraging collaborative working and promoting service redesignTo work with the identified GP Clinical Leads within and supporting the Managed Practice(s) to review the delivery of primary care services and facilitate development of new models of service to maximise efficiency of services for patients and staff based on evidence of goodpractice. This will include detailed analyse of capacity, demand and performance data.To work with the identified GP Clinical Leads and external agencies, third sector and primary care in collaborative schemes to deliver service development and improvement sharing best practice.To support the delivery of national and local performance outcomes using performance improvement techniques and tools to monitor and raise the profile of performance within the individual Health Board directly managed practices.
See full Job Description.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
To work with the identified GP Clinical Leads and the Primary Care Team to transform theManaged Practice(s) into a sustainable practice which is the flag ship for the Locality/Cluster, by encouraging collaborative working and promoting service redesign
To work with the identified GP Clinical Leads within and supporting the Managed Practice(s) to review the delivery of primary care services and facilitate development of new models of service to maximise efficiency of services for patients and staff based on evidence of good practice. This will include detailed analyse of capacity, demand and performance data.
To work with the identified GP Clinical Leads and external agencies, third sector and primary care in collaborative schemes to deliver service development and improvement sharing best practice.
To support the delivery of national and local performance outcomes using performance improvement techniques and tools to monitor and raise the profile of performance within the individual Health Board directly managed practices.
See Full JD
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
To work with the identified GP Clinical Leads and the Primary Care Team to transform theManaged Practice(s) into a sustainable practice which is the flag ship for the Locality/Cluster, by encouraging collaborative working and promoting service redesign
To work with the identified GP Clinical Leads within and supporting the Managed Practice(s) to review the delivery of primary care services and facilitate development of new models of service to maximise efficiency of services for patients and staff based on evidence of good practice. This will include detailed analyse of capacity, demand and performance data.
To work with the identified GP Clinical Leads and external agencies, third sector and primary care in collaborative schemes to deliver service development and improvement sharing best practice.
To support the delivery of national and local performance outcomes using performance improvement techniques and tools to monitor and raise the profile of performance within the individual Health Board directly managed practices.
See Full JD
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Masters degree level, or equivalent level of knowledge gained through experience
- Continous Professional Development
Experience
Essential
- Appropriate NHS Management experience
- Experience of working with primary care general medical practices
- Experience of managing contracts and monitoring performance
- Experience of budget setting and monitoring financial position
- Experience of providing and receiving highly complex, sensitive and contentious information
- Experience of developing and implementing strategic plans
- Experience of working in partnership with other organisations
- Experience of managing staff and team working.
Desirable
- Experience of managing the QOF process
- Experience of negotiating and developing Supplementary Services specifications
Personal Qualities
Essential
- Ability to work to prioritise and work to deadlines.
- Flexible and adaptable approach to work.
- Diplomatic.
Aptitude and Abilities
Essential
- Excellent communication and inter personal skills
- Leadership/persuasive/motivational and negotiating skills
- Ability to communicate and manage relationships at all levels, including across organisational and professional boundaries
- Able to work independently
- Capacity to think strategically and develop strategic plans
- Ability to collect, analyse, interpret and manipulate complex data/issues
- Advanced Information Technology skills, specifically Microsoft Office Word and Excel
- Knowledge of the NHS and associated commissioning processes
- Must have an understanding of the issues facing primary care and excellent knowledge of the GMS contract and Regulations
- Knowledge of Data Protection and Caldicott Acts.
- Able to constantly plan and prioritise workload
- Ability to work under pressure and to meet strict and multiple deadlines
- Ability to work as part of a team
- Be able to work proactively and on own initiative
- Able to develop credibility with health care contractors and maintain effective relationships
- Ability to influence, negotiate and persuade others
- Reliable & flexible approach to work
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Masters degree level, or equivalent level of knowledge gained through experience
- Continous Professional Development
Experience
Essential
- Appropriate NHS Management experience
- Experience of working with primary care general medical practices
- Experience of managing contracts and monitoring performance
- Experience of budget setting and monitoring financial position
- Experience of providing and receiving highly complex, sensitive and contentious information
- Experience of developing and implementing strategic plans
- Experience of working in partnership with other organisations
- Experience of managing staff and team working.
Desirable
- Experience of managing the QOF process
- Experience of negotiating and developing Supplementary Services specifications
Personal Qualities
Essential
- Ability to work to prioritise and work to deadlines.
- Flexible and adaptable approach to work.
- Diplomatic.
Aptitude and Abilities
Essential
- Excellent communication and inter personal skills
- Leadership/persuasive/motivational and negotiating skills
- Ability to communicate and manage relationships at all levels, including across organisational and professional boundaries
- Able to work independently
- Capacity to think strategically and develop strategic plans
- Ability to collect, analyse, interpret and manipulate complex data/issues
- Advanced Information Technology skills, specifically Microsoft Office Word and Excel
- Knowledge of the NHS and associated commissioning processes
- Must have an understanding of the issues facing primary care and excellent knowledge of the GMS contract and Regulations
- Knowledge of Data Protection and Caldicott Acts.
- Able to constantly plan and prioritise workload
- Ability to work under pressure and to meet strict and multiple deadlines
- Ability to work as part of a team
- Be able to work proactively and on own initiative
- Able to develop credibility with health care contractors and maintain effective relationships
- Ability to influence, negotiate and persuade others
- Reliable & flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
