Senior Pharmacy Technician Medicines Homecare Service

Job summary

Manage, develop and participate in the provision of specialist Homecare Services ensuring that the supply of medicines is cost effective and meets the national homecare governance requirements.

Maintain centralised services onto one site, ensuring a constant supply of quality medicines through the Pharmacy and homecare providers to its patients by managing the purchase order, delivery and payment systems.

Co-ordinate the Homecare service and staff specialising in Homecare Services, directing workflow and skill mix and plan and deliver the training of pharmacy staff undertaking NVQ Level 2 and 3 qualifications, including appraising and mentoring.

Work within a range of technical pharmacy codes and procedures supporting the Pharmaceutical Service and the Medicines Management agenda in the UHB.

To clinically screen and validate homecare prescriptions according to local and national standards, following a period of competency-based training and assessment.

Main duties of the job

Homecare Service Co-ordination

• Plan and organise workflow and staff rotas, ensuring optimal skill mix and reallocating work as needed.
• Centralise services at Royal Glamorgan Hospital, standardising processes and procedures.
• Make informed decisions on staffing, supply issues, and order quantities using professional judgment.
• Conduct performance reviews for team members and supervise pharmacy assistants and student technicians.
• Identify and address staff performance issues; escalate concerns to the Homecare Lead.
• Participate in recruitment and selection for technicians and assistants.
• Manage staff sickness and leave requests professionally and sensitively.
• Handle patient/carer complaints and errors empathetically, escalating when necessary.
• Check support staff work e.g., requisitions, invoices for accuracy.
• Write, review, and update SOPs; monitor compliance and quality through KPIs, audits, and surveys.
• Propose and implement service improvements; report outcomes.
• Troubleshoot issues with automated dispensing systems (robot), resolving faults safely.
• Ensure compliance with GPhC code of practice, SOPs, and medicines legislation.
• Deputise for the Homecare Lead Technician

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.