Job summary
We are seeking a compassionate, dependable, and well-organised Band 2 Healthcare Support Worker/Administrator to join our dedicated Stoma Care team. This is a dual-role position that combines direct patient support with essential administrative responsibilities, contributing to the smooth and effective delivery of high quality care.
Main duties of the job
Provide stoma care support to patients on the ward and in clinical areas, under the guidance of the Stoma Care Nursing Team, ensuring a kind and respectful approach at all times.
Act as a point of contact for stoma patients, relatives and health care professionals, face to face contact, by phone, email etc.
Booking and confirming patient appointments and prepping CNS workload for clinic.
Ordering of stock for department, supporting the team with general office tasks, contribute to data collection and audit for service improvement.
Perform a range of administrative duties including: Answering and triaging incoming telephone calls in a professional and timely manner.
Excellent interpersonal and communication skills, with the ability to interact effectively with patients, carers, and multidisciplinary team members.
Must have an understanding and adhere to confidentiality, data protection and infection control policies.
Proficiency in using IT systems, including Microsoft Office and patient record systems, WPAS, WCP.
A flexible and proactive approach to working, with a commitment to providing compassionate patient-centered care and maintaining mandatory training and team meetings.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30-minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The Health Board currently operate a number of different shift systems. The most common are a 12.5 hour shift, inclusive of either one 30 minute or two 30-minute unpaid breaks. These shift patterns are subject to review and the Health Board reserves the right to change working arrangements. CTM is a Health Board committed to meaningful consultation with staff and to making balanced decisions that consider all aspects of our service and workforce.
Person Specification
Personal attributes
Essential
- Professional manner
- Reliable and good time keeping
- Enthusiastic and motivated
- Recognise the importance of maintaining confidentiality
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Skills
Essential
- Well organised in approach to work tasks
- Good communication skills
- Understand the importance of reporting to the nurse in charge
Desirable
- Flexible approach to work
Experience
Essential
- Care experience
- Ability to work as a member of the team but also to show initiative to work alone
- Ability to work supervised and in non supervised circumstances
- Experience of dealing with members of the public
Desirable
Person Specification
Personal attributes
Essential
- Professional manner
- Reliable and good time keeping
- Enthusiastic and motivated
- Recognise the importance of maintaining confidentiality
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Skills
Essential
- Well organised in approach to work tasks
- Good communication skills
- Understand the importance of reporting to the nurse in charge
Desirable
- Flexible approach to work
Experience
Essential
- Care experience
- Ability to work as a member of the team but also to show initiative to work alone
- Ability to work supervised and in non supervised circumstances
- Experience of dealing with members of the public
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
