Waiting List Validation Officer

Job summary

An exciting opportunity has arisen to join the NHS as a Waiting List Validation Officer within Cwm Taf Morgannwg University Health Board (CTM UHB).

This vacancy will be based at the Princess of Wales Hospital (POW) in Bridgend.

The successful candidate will be part of the General Surgery & Gastrointestinal Services team, therefore possessing the ability to work both as a team and independently.

The role will involve ensuring patient pathways are correctly reflected on the Patient Administration System, including RTT (referral to treatment) pathways, Single Cancer Pathways and FUNB lists.

The post holder will be required to validate patient pathways, ensuring all actions are clearly annotated and dated on the Patient Administration System (WPAS) for audit trail purposes.

This is a fantastic opportunity to work a purposeful role, contributing towards the smooth running of operations within the NHS.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The post holder will be responsible for :

Planning and prioritising own day to day workload.

Sending out weekly lists to surgical specialities as appropriate and booking staff, clearly identifying patients listed who require immediate action.

Reviewing patient pathways and waiting list data, analysing and updating information in accordance with Referral to Treatment Time (RTT) Guidelines.

Support in setting of up new activity on WPAS in accordance with Demand and Capacity and reporting requirements.

Provide sensitive waiting list information to managers.

Reporting any potential waiting list breaches in a timely manner.

Contacting patients to offer appointment and obtain availability for their care to be outsourced.

Responding to patient queries and telephone calls in a helpful and courteous manner, ensuring information is provided in a manner understandable by the caller where there may be cultural or language difficulties.

Communicating and updating the team of the current position with waiting lists and any potential difficulties with achieving and/or sustaining targets.

Making patient appointments as needed.

The purpose of the role should remain constant, but the duties and responsibilities may vary over time within the overall role and level of post.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.