Job summary
The Oral & Maxillofacial Surgery Department are looking to appoint an enthusiastic and suitably qualified patient pathway/waiting list officer to support the waiting list and administration teams within the department.
The post holder will work within standard operating procedures and provide support to the Waiting List/Pathway Manager and Directorate Support Team by ensuring patients pathways are reflected correctly on the Patient Administration System (Myrddin).
The post holder will undertake tasks such as correction of stopped clocks, pathway validation, data entry issues, and provide support in the outsourcing of patients to private providers when accessing LTA Contracts.
The post holder will undertake regular validation of waiting lists and patient pathways, highlighting any issues and anomalies to the waiting List/Pathway Manager.
Welsh Skills Desirable:This post is advertised as Welsh Desirable. Thisdoesn'tmean essential;whilst the candidatedoesn'tneed to have skills in Welsh,we'llconsider it an advantage when short-listingand selectingcandidates.Thisisn't'fluency',just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.For more information, see 'Welsh Language Guidance' inthedocuments right at the bottom.
Main duties of the job
- Planning and prioritising own day to day workload.
- Sending out weekly lists to specialities as appropriate and booking staff, clearly identifying patients listed who require immediate action.
- Reviewing patient pathways and waiting list data, analysing and updating information in accordance with Referral to Treatment Time (RTT) Guidelines, ensuring treatment times are measured accurately.
- Reporting any potential waiting list breaches to the Waiting List Manager in a timely manner.
- Working with the Waiting List Manager to select patients for outsourcing, based on waiting times and agreed parameters e.g. case mix, patient's suitability.
- Contacting patients to offer appointment and obtain availability for their care to be outsourced.
- Undertaking regular, routine validation of waiting lists to ensure data quality.
- Utilising the Patient Administration System (WPAS Myrddin) and electronic Theatre Systems to process, transmit and store patient information which will require advanced keyboard skills.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications and/or knowledge
Essential
- Vocational Level 3 in a relevant subject, or possess skills, knowledge and experience to equivalency.
- Knowledge of Patient Administration System (WPAS Myrddin).
- Knowledge and good understanding of RTT Guidelines and Pathway Management.
- Knowledge of data protection and confidentiality.
Desirable
- Vocational Level 3 in Business and Administration.
- ECDL or equivalent qualification.
- Knowledge of NHS performance targets.
Experience
Essential
- Experience of working within a hospital clerical environment.
- Experience of WPAS Myrddin inpatient/day case waiting list modules.
- Experience of patient pathway management.
Desirable
- Experience of using TOMS.
- Experience of WCP.
Aptitude and Abilities Skills
Essential
- Good organisational and time management skills.
- Working to tight deadlines, able to determine priorities.
- Deal with enquiries from patients and their carers using tact and diplomacy.
- Able to adapt to changing priorities, with frequent interruptions.
- Must be able to work alone or as part of a team.
- Advanced keyboard skills.
Desirable
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Personal Qualities
Essential
- Excellent communication and telephone skills.
- Ability to deal with staff at all levels.
- Confidential, Diplomatic, Reliable and flexible.
- Willingness to learn new skills and information.
- Ability to remain calm and focused in a challenging environment.
Person Specification
Qualifications and/or knowledge
Essential
- Vocational Level 3 in a relevant subject, or possess skills, knowledge and experience to equivalency.
- Knowledge of Patient Administration System (WPAS Myrddin).
- Knowledge and good understanding of RTT Guidelines and Pathway Management.
- Knowledge of data protection and confidentiality.
Desirable
- Vocational Level 3 in Business and Administration.
- ECDL or equivalent qualification.
- Knowledge of NHS performance targets.
Experience
Essential
- Experience of working within a hospital clerical environment.
- Experience of WPAS Myrddin inpatient/day case waiting list modules.
- Experience of patient pathway management.
Desirable
- Experience of using TOMS.
- Experience of WCP.
Aptitude and Abilities Skills
Essential
- Good organisational and time management skills.
- Working to tight deadlines, able to determine priorities.
- Deal with enquiries from patients and their carers using tact and diplomacy.
- Able to adapt to changing priorities, with frequent interruptions.
- Must be able to work alone or as part of a team.
- Advanced keyboard skills.
Desirable
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Personal Qualities
Essential
- Excellent communication and telephone skills.
- Ability to deal with staff at all levels.
- Confidential, Diplomatic, Reliable and flexible.
- Willingness to learn new skills and information.
- Ability to remain calm and focused in a challenging environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
