Job summary
The post holder will play a key role in supporting the operational team to effectively manage general dental and optometry services within the Cwm Taf Morgannwg University Health Board (CTMUHB) footprint.
The role will play a key function is managing a central waiting list for general dental services ensuring that a regularly validated list is maintained
The role will also involve the provision of Personal Secretary support to the Directorate Manager and Dental Director within the service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Provide a comprehensive, high-quality secretarial and administrative service within the Primary Care Dental and Optometry team.
Be key in supporting operational activity such as waiting list management for General Dental Services, including regular validation to ensure information held is up-to-date and accurate as well as regular contact with patients and contractors.
Work closely with senior leaders to provide Personal Secretary support such as diary management, arranging and minuting meetings and managing follow-up actions.
Work independently and have the knowledge and experience to respond to the changing needs of the service and will be expected to problem solve in areas of work, supporting with the development of effective processes.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one tea
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Qualifications
Essential
- Vocational Level 3 in Business Administration or possess knowledge, skills and experience to its equivalency.
- ECDL or equivalent.
- Numeracy/Literacy skills.
- Understanding and awareness of confidentiality.
Desirable
- Knowledge of Dental & Optometry contracts.
- Knowledge of contractor and commissioner relationship.
- RSA/OCR Level II typing or equivalent relevant experience.
Skills and Attributes
Essential
- Ability to transfer IT skills to new applications.
- Good interpersonal skills.
- Ability to work in a challenging environment.
- Good communication and listening skills.
- Good organisational skills and ability to manage conflicting priorities.
- Ability to use own initiative to overcome challenges.
- Flexible in approach to work and duties to meet the needs of the service.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Experience
Essential
- Previous experience in an office based, administrative role.
- Experience of working within a patient/customer focused environment.
- Experience of working within a team. Experience of using databases and Microsoft Office software packages such as Word, Excel and PowerPoint.
Desirable
- Previous NHS experience. Experience of establishing new systems of work.
Person Specification
Qualifications
Essential
- Vocational Level 3 in Business Administration or possess knowledge, skills and experience to its equivalency.
- ECDL or equivalent.
- Numeracy/Literacy skills.
- Understanding and awareness of confidentiality.
Desirable
- Knowledge of Dental & Optometry contracts.
- Knowledge of contractor and commissioner relationship.
- RSA/OCR Level II typing or equivalent relevant experience.
Skills and Attributes
Essential
- Ability to transfer IT skills to new applications.
- Good interpersonal skills.
- Ability to work in a challenging environment.
- Good communication and listening skills.
- Good organisational skills and ability to manage conflicting priorities.
- Ability to use own initiative to overcome challenges.
- Flexible in approach to work and duties to meet the needs of the service.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Experience
Essential
- Previous experience in an office based, administrative role.
- Experience of working within a patient/customer focused environment.
- Experience of working within a team. Experience of using databases and Microsoft Office software packages such as Word, Excel and PowerPoint.
Desirable
- Previous NHS experience. Experience of establishing new systems of work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
