Job summary
The Adult Community Mental Health Directorate within Cwm Taf Morgannwg University Health Board is seeking to appoint an Operational Support Manager to provide strategic and operational support to the Community Mental Health Teams (CMHTs) across the Rhondda, Cynon, and Taf localities.
This pivotal role involves the line management of approximately 20 staff across multiple sites, requiring a flexible, dynamic, and proactive approach to leadership. The successful candidate will be responsible for the coordination and oversight of key operational functions, including the management and timely reporting of data related to the Mental Health Measure.
Working closely with a multidisciplinary team of clinicians--including Psychiatrists, Nurses, and Social Workers--the post holder will ensure the smooth running of CMHT services, supporting both day-to-day operations and longer-term service development.
We are seeking an individual who is efficient, forward-thinking, and resilient, with a strong commitment to service excellence. In return, we offer a supportive working environment with opportunities for professional development and career progression.
Main duties of the job
Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
Management of sickness absence for administrative staff, again following the appropriate Policy and ensuring processes are followed.
Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
- To support the Directorate Management Team, and lead on improvement/ modernisation within own area of responsibility with respect to the service development.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
- Take day-to-day operational responsibility for the requirement for, approval and monitoring of additional working hours undertaken by medical and administrative staff, fully understanding the need for financial control, taking action to reduce overspends.
- Ordering via oracle, as required, obtaining quotes and receipting orders once received, ensuring UHB and Local Authority financial procedures are adhered to including processes around petty cash and invoicing of protection of property.
- Support changes of practice and service projects/developments with clinicians and management, monitoring and evaluating outcomes.
- Ensure that all UHB policies and procedures are implemented and followed across the areas of responsibility.
- Investigate and resolve verbal inquiries received from patients and relatives.
- Ensure Local Authority protection of property procedures are followed.
- Assist where appropriate in the formal investigation of written complaints.
- Fully understand all aspects of improvement and modernisation targets, including current performance and any variations, ensuring that administrative staff and junior medical staff are aware.
- To support the Directorate Management Team, and lead on improvement/ modernisation within own area of responsibility with respect to the service development.
Job description
Job responsibilities
- Take day-to-day operational responsibility for the requirement for, approval and monitoring of additional working hours undertaken by medical and administrative staff, fully understanding the need for financial control, taking action to reduce overspends.
- Ordering via oracle, as required, obtaining quotes and receipting orders once received, ensuring UHB and Local Authority financial procedures are adhered to including processes around petty cash and invoicing of protection of property.
- Support changes of practice and service projects/developments with clinicians and management, monitoring and evaluating outcomes.
- Ensure that all UHB policies and procedures are implemented and followed across the areas of responsibility.
- Investigate and resolve verbal inquiries received from patients and relatives.
- Ensure Local Authority protection of property procedures are followed.
- Assist where appropriate in the formal investigation of written complaints.
- Fully understand all aspects of improvement and modernisation targets, including current performance and any variations, ensuring that administrative staff and junior medical staff are aware.
- To support the Directorate Management Team, and lead on improvement/ modernisation within own area of responsibility with respect to the service development.
Person Specification
Qualifications
Essential
- Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level
- Knowledge of administrative procedures and organisational policies
Desirable
- Evidence of recent management qualification
- Knowledge of NHS Wales Performance Framework targets
Experience
Essential
- Experience of previous management or supervision of staff
Desirable
- Previous experience within NHS
- Previous experience of dealing with medical staff including managing medical rotas
Aptitude
Essential
- Excellent organisational and prioritisation skills
- Excellent IT skills with ability to use a range of packages
- Effective written communication skills
- Flexible, open and approachable
- Effective interpersonal skills with the ability to deal with people, face to face
- Ability to work as part of a multi-disciplinary team participating in highly complex decisions
- Ability to problem solve quickly and apply lateral thinking
- Ability to work under constant pressure in a busy environment
- Able to analyse complex information and present it in an accessible format, highlighting key issues
Desirable
- Welsh language speaking/listening skills at Level 3 or above
- Evidence of managing small scale projects
Person Specification
Qualifications
Essential
- Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level
- Knowledge of administrative procedures and organisational policies
Desirable
- Evidence of recent management qualification
- Knowledge of NHS Wales Performance Framework targets
Experience
Essential
- Experience of previous management or supervision of staff
Desirable
- Previous experience within NHS
- Previous experience of dealing with medical staff including managing medical rotas
Aptitude
Essential
- Excellent organisational and prioritisation skills
- Excellent IT skills with ability to use a range of packages
- Effective written communication skills
- Flexible, open and approachable
- Effective interpersonal skills with the ability to deal with people, face to face
- Ability to work as part of a multi-disciplinary team participating in highly complex decisions
- Ability to problem solve quickly and apply lateral thinking
- Ability to work under constant pressure in a busy environment
- Able to analyse complex information and present it in an accessible format, highlighting key issues
Desirable
- Welsh language speaking/listening skills at Level 3 or above
- Evidence of managing small scale projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Pentre Municipal Building (will change to Porth in future due to service base changes)
Pentre
CF41 7BT
Employer's website
https://joinctm.wales/ (Opens in a new tab)
