Call Handler

Job summary

Cwm Taf Morgannwg University Health Board -Communications Hub

Call Handler - 52 annualised hours with availability of additional hours Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy.

The position is for 52 annualised hours with the liklihood of moving to contracted hours as vacant shifts become available over time.

We are looking for candidates who are able to work shifts across 24 hours a day and seven days a week including overnights.

Successful applicants will also need to undertake some shifts on bank holidays, including Christmas and Easter, as required, as the service operates 24/7, 365 days a year.

Successful applicants will need to be able to commit to a period of training over a fortnight during both day and night.

The role includes answering and processing telephone calls for the Emergency Primary Care services.

Applicants will need to be IT literate with good keyboard skills and confident in learning several new IT systems. Ideally, applicants will have some experience handling calls or regularly communicating with the public over the phone.

Main duties of the job

We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment.

For an informal discussion, please contact Martine Randall on 01443 444078.

To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.