Support Secretary

Job summary

This post is a fixed term/secondment for 6 months due to service needs. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.

The post holder will contribute to the provision of health care to the people of the Merthyr, Cynon and Rhymney, Rhondda Cynon Taff and Bridgend by providing confidential and comprehensive secretarial service to the consultant and associated team within the consultant's speciality.

Following appropriate systems, procedures, policies and processes, the post holder will ensure efficient and accurate typing skills are performed, and that timely communication is carried out to allow the patients to experience a smooth journey at all times.

They will assist the consultants' secretaries within the Oral & Maxillofacial Department by providing direct support within the consultants' medical teams.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Main duties of the job

Communicate with Clinicians, patients, nurses, managers, administrative staff, relatives, General Practitioners, Pharmaceutical Representatives and other Health Boards/Trusts.

Possess good interpersonal skills at all levels, which may involve complex or sensitive information.

Play a supportive role within the running of the Oral and Maxillofacial Service (OMFS) team.

With experience, anticipate problems on any urgent issues recognise within the OMFS Department, and take necessary action to solve these problems using their own initiative.

Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or complaint.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes