Job summary
We are seeking an organised and approachable individual to work as a Ward Clerk within Y Bwthyn Newydd Specialist Palliative Care Unit
We aim to provide a high standard of care within our ward, and we are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.
Good organisational and communication skills are essential as well as a flexible approach to work.
The successful candidate will ideally have previous office and front of house experience, ideally within a similar role.
Knowledge of Health Board IT systems to include WPAS, Oracle and Welsh Clinical Portal (WCP) would be desirable, although full training will be given.
Main duties of the job
The post holder will be able to use a variety of communication and interpersonal skills and establish and maintain effective working relationships with staff at all levels throughout the UHB.
The post holder will:
- Plan and prioritise own day to day tasks and workload.
- Communicate with patients, colleagues, members of the public and other agencies involved in patient and non-patient care both within the University Health Board of other outside agencies.
- Receive and transmit routine information requiring tactful, persuasive and empathetic skills when dealing with distressed patients and carers in person or by phone.
- Be able to diffuse potentially confrontational situations by using diplomacy, tact and empathy when dealing with patients/relatives and members of the public who may be aggrieved or irate.
- Undertake general reception duties, meeting and greeting clients and visitors.
- Be non-judgemental and portray a professional image at all time representing the University Health Board.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Experience
Essential
- Experience of using Databases and Data Entry
Desirable
- Has previously worked in the NHS or similar environment
Skills
Essential
- Good interpersonal skills. Ability to work in a challenging environment. Good communication and listening skills
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Knowledge
Essential
- Ability to transfer IT skills to new applications
- Educated to GCSE level
Desirable
Person Specification
Experience
Essential
- Experience of using Databases and Data Entry
Desirable
- Has previously worked in the NHS or similar environment
Skills
Essential
- Good interpersonal skills. Ability to work in a challenging environment. Good communication and listening skills
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Knowledge
Essential
- Ability to transfer IT skills to new applications
- Educated to GCSE level
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
