Ward Clerk / Receptionist

Job description

Job responsibilities

To work as part of the team and as part of the larger team to deliver an efficient, reliable, safe and friendly service.

To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.

To relay any patient medical information to professional staff as well as checking patient information on the WPAS system and updating as appropriate.

To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.

This includes sourcing and tracking case notes from other departments or wards in the Hospital.

To prepare clinics in advance for the consultants within the unit in a timely manner.

To be responsible for all the filing of reports (when signed by the doctors) daily, including those received after patients have left the unit.

To be responsible for dealing with accurate patient admittance and discharge documentation and accurately inputting computerised patient information on WPAS.

Ensure all patients are admitted/discharged from the unit.

Ensure that the patient and G.P. details are correct for each attendance.

To assist in answering enquiries from patients, medical staff and members of the public, update patients regarding unforeseen delays and any other relevant information and undertake ward clerk duties in a courteous manner.

Process all case notes via WPAS tracking system. Request case notes from locations throughout the Organisation, when applicable create additional volumes or new case notes, respond to similar requests in a timely manner.

To provide cover for clerical colleagues as required within the directorate.

Print patient identity labels ensuring information is correct, updating as necessary.

Responsible for faxing and photocopying as identified by the appropriate member of staff, which may include confidential or sensitive information, ensuring any confidential material not required is disposed of correctly.

To attend departmental meetings as appropriate.

Provide non-clinical information or guidance to patients/relatives.

Distribute/redirect as required clinical and patient correspondence. Communicate with and promote good working relationships with medical, nursing, other health professionals and outside agencies or tertiary hospitals as appropriate, helping and dealing with enquiries orally, written and electronically. Liaise with other departments e.g. Ambulance, to check transport times. Liaise with clinical staff regarding patient admissions/discharges to the unit.

Person Specification

Knowledge

Essential

• Knowledge of patient administrative system (computerised); knowledge of hospital departments & clerical procedures

Desirable

• NVQ 2 in Administration NVQ 2 in Customer Service ECDL

Experience

Essential

• Previous clerical/ administrative experience

Desirable

• Previous experience within NHS

Aptitude and Abilities

Essential

• IT skills with ability to use a range of packages
• Effective communicator with the ability to deal with people, face to face and over the telephone

Desirable

• Experience of using NHS systems, e.g. WPAS
• Welsh language speaking/listening skills at Level 3 (B2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Princess of Wales Hospital

Coity Road

Bridgend

CF31 1RQ

Employer's website

https://joinctm.wales/ (Opens in a new tab)