Job summary
The post holder will provide a comprehensive and high quality secretarial and administrative support to the Consultants, Nurses and other professionals within the identified department.
The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative and secretarial duties.
The post holder will be expected to manage and prioritise their own workload using experience and initiative, and adhere to relevant CTMUHB policies and procedures.
Main duties of the job
The post holder will:
o Play a supportive role with the running of the medical team.
o Liaise effectively and professionally with staff of all levels, patients and other agencies, with tact and diplomacy, ensuring that all calls/messages are actioned accordingly.
o Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or concern.
o Provide general non-clinical advice.
o Plan and organise their own time with any secretarial and administrative duties priorities accordingly.
o Complete weekly validation of waiting lists and RTT lists.
o Ensure the Welsh Patient Administration Service (WPAS) is updated with accurate information of every patient contact
o Attend and outcome patient appointments on the WPAS on a daily basis.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Qualifications and/or Knowledge
Essential
- RSA/OCR Stage III or equivalent in word processing. Knowledge of Microsoft Office, to include Word, PowerPoint and Excel packages.
- Good standard of education.
- Comprehensive knowledge of medical/surgical terminology.
Desirable
- Medical Secretary qualification eg. AMSPAR. / ECDL
Experience
Essential
- Experience of working in a busy environment / secretarial role
- Ability to prioritise and manage own workload.
- WPAS knowledge
Desirable
- Experience of supervising staff/ working in hospital environment
Aptitude and Abilities Skills
Essential
- Ability to communicate with staff at all levels.
- Excellent organisational skills & time management
- Excellent keyboard and audio typing skills.
Desirable
- Setting up office systems.
- Short hand typing
- Welsh language speaking/listening skills at a Level 3 or above
Values
Essential
- Motivated / Enthusiastic
- Must be a team player but with the ability to work on own initiative.
Person Specification
Qualifications and/or Knowledge
Essential
- RSA/OCR Stage III or equivalent in word processing. Knowledge of Microsoft Office, to include Word, PowerPoint and Excel packages.
- Good standard of education.
- Comprehensive knowledge of medical/surgical terminology.
Desirable
- Medical Secretary qualification eg. AMSPAR. / ECDL
Experience
Essential
- Experience of working in a busy environment / secretarial role
- Ability to prioritise and manage own workload.
- WPAS knowledge
Desirable
- Experience of supervising staff/ working in hospital environment
Aptitude and Abilities Skills
Essential
- Ability to communicate with staff at all levels.
- Excellent organisational skills & time management
- Excellent keyboard and audio typing skills.
Desirable
- Setting up office systems.
- Short hand typing
- Welsh language speaking/listening skills at a Level 3 or above
Values
Essential
- Motivated / Enthusiastic
- Must be a team player but with the ability to work on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
