Cwm Taf Morgannwg University Health Board

Health Care Support Worker

The closing date is 17 September 2025

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 3 YEARS DUE TO SECONDMENT

An exciting opportunity has arisen for an enthusiastic, compassionate and dedicated Health Care Support Worker to join the multi-disciplinary Diabetes Team based at the Hummingbird Centre.

You will work alongside the Diabetes Specialist Nurses, Diabetes Specialist Dietician, Podiatrists and Consultants in a busy outpatient department supporting the needs of patients with Diabetes and Endocrine conditions.

We are looking for an individual who is driven to working in collaboration with patients, carers and other services to deliver individual, holistic and patient centred care.

Main duties of the job

We are looking for a Health Care Support worker to join our Diabetes team at the Royal Glamorgan Hospital. The post holder will be working as part of a dynamic, innovative, evolving service which provides the highest level of support and care for patients/clients within the RCT area.

The post holder will work as part of the Hummingbird team, under the supervision of registered nurses and support them and other health care professionals by participating in the delivery of assigned tasks involving direct and indirect care for the benefit of the person with diabetes

The post holder will be expected to be self-motivated and use their initiative when necessary. The range of responsibilities will be in support of and supervised by a registered nurse in diabetes and will involve rotation as appropriate to the needs of the service

The post holder will also have reception and clerical duties which will support the smooth and efficient running of the unit

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum, pro rata

Contract

Fixed term

Duration

3 years

Working pattern

Part-time

Reference number

110-ACS238-0925

Job locations

Hummingbird Centre, Royal Glamorgan Hospital

Llantrisant

Pontyclun

CF72 8XL


Job description

Job responsibilities

The post holder will work as part of the Hummingbird centre team, under the supervision of registered nurses and support them and other health care professionals by participating in the delivery of assigned tasks involving direct and indirect care for the benefit of the person with diabetes. The post holder will be expected to be self-motivated and use their initiative when necessary. The range of responsibilities will be in support of and supervised by a registered nurse in diabetes and will involve rotation as appropriate to the needs of the service.The post holder will be expected to carry out a range of assigned clinical and organisational tasks with the highest standard to support and enable qualified staff to provide patient care, which reflects the quality of standards and mission of the diabetes resource centre and the UHB.The post holder will also have reception and clerical duties which will support the smooth and efficient running of the unit.The post holder will be responsible for the organisation of their own workload including clinical, clerical and reception duties on a daily basis, ensuring effective use of all resources available.

Job description

Job responsibilities

The post holder will work as part of the Hummingbird centre team, under the supervision of registered nurses and support them and other health care professionals by participating in the delivery of assigned tasks involving direct and indirect care for the benefit of the person with diabetes. The post holder will be expected to be self-motivated and use their initiative when necessary. The range of responsibilities will be in support of and supervised by a registered nurse in diabetes and will involve rotation as appropriate to the needs of the service.The post holder will be expected to carry out a range of assigned clinical and organisational tasks with the highest standard to support and enable qualified staff to provide patient care, which reflects the quality of standards and mission of the diabetes resource centre and the UHB.The post holder will also have reception and clerical duties which will support the smooth and efficient running of the unit.The post holder will be responsible for the organisation of their own workload including clinical, clerical and reception duties on a daily basis, ensuring effective use of all resources available.

Person Specification

Qualifications

Essential

  • NVQ level 3 or equivalent qualification/experience

Desirable

  • Phlebotomy qualification

Experience

Essential

  • Relevant previous experience

Skills

Essential

  • Excellent communication skills

Desirable

  • Good standard and knowledge of IT systems
  • Welsh language speaking/listening skills at Level 3 or above
Person Specification

Qualifications

Essential

  • NVQ level 3 or equivalent qualification/experience

Desirable

  • Phlebotomy qualification

Experience

Essential

  • Relevant previous experience

Skills

Essential

  • Excellent communication skills

Desirable

  • Good standard and knowledge of IT systems
  • Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Hummingbird Centre, Royal Glamorgan Hospital

Llantrisant

Pontyclun

CF72 8XL


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Hummingbird Centre, Royal Glamorgan Hospital

Llantrisant

Pontyclun

CF72 8XL


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Lead Diabetes / Arweinydd Tîm Diabetes

Liz Burnell

liz.burnell@wales.nhs.uk

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum, pro rata

Contract

Fixed term

Duration

3 years

Working pattern

Part-time

Reference number

110-ACS238-0925

Job locations

Hummingbird Centre, Royal Glamorgan Hospital

Llantrisant

Pontyclun

CF72 8XL


Supporting documents

Privacy notice

Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)