Go back
Cwm Taf Morgannwg University Health Board

Medical Education Support Officer

The closing date is 11 September 2025

Apply for this job

Job summary

As part of the Medical Education Team, the post holder will support the Department in ensuring the effective route of both Undergraduates and Postgraduates through their attachment to the UHB. The post holder will also act as a support for the ongoing teaching and training requirements for all Medical Students, Training Grade Doctors and Senior Medical Staff.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The post holder will act independently within clearly defined occupational policies with work managed rather than supervised, providing a range of administrative support and effectively deliver and prioritise a wide range of duties including some pastoral care duties.

The successful candidate will have a good standard of education, good communication skills both written and oral, and be able to work on their own initiative. Previous relevant experience of working in an education/training environment would be of benefit.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Details

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC233-0925

Job locations

Prince Charles Hopsital

Gurnos Road,

Merthyr Tydfil

CF47 9DT


Job description

Job responsibilities

Promote positive relationships and demonstrate good levels of communication to support the Medical Education Multi-Disciplinary Team and external partners.

Show empathy and sensitivity with the ability to communicate with a wide variety of disciplines effectively, overcoming any barriers to understanding.

Establish and maintain effective communication, whether verbal, written or electronic, with:

Medical Students

Training Grade Doctors

Senior Medical Staff

Faculty members.

Clinical Teachers

College Tutors

Medical Education Department team members.

All Directorates, Corporate Departments and General Managers.

Medical Staffing and Human Resources.

Medical Education Institutions including Cardiff and Swansea Universities, Postgraduate Deanery.

Maintain the strictest confidentiality at all times.

Assist in the planning and implement of the various Medical Student timetables with Honorary Senior Lecturers, Honorary Lecturers and other Clinical Professionals and assist in ensuring that the learning objectives for Medical students as set by the curriculum are met by the UHB.

Will use own initiative to make judgements on training course booking arrangements and prioritising the workload.

Be required to contribute to the production, collation and circulation of feedback from Medical Students.

Deal with day-to-day Student issues and general enquiries for all aspects of the C21 Curriculum, using own judgement to reply to queries.

Have a personal duty of care for any UHB equipment used throughout the course of duty.

Work with Medical Education staff, Honorary Senior/Honorary Lecturers and other clinical staff to prepare course handbooks and teaching/learning opportunity timetables. The compilation of room bookings, tutorials and induction will also be requirement.

Job description

Job responsibilities

Promote positive relationships and demonstrate good levels of communication to support the Medical Education Multi-Disciplinary Team and external partners.

Show empathy and sensitivity with the ability to communicate with a wide variety of disciplines effectively, overcoming any barriers to understanding.

Establish and maintain effective communication, whether verbal, written or electronic, with:

Medical Students

Training Grade Doctors

Senior Medical Staff

Faculty members.

Clinical Teachers

College Tutors

Medical Education Department team members.

All Directorates, Corporate Departments and General Managers.

Medical Staffing and Human Resources.

Medical Education Institutions including Cardiff and Swansea Universities, Postgraduate Deanery.

Maintain the strictest confidentiality at all times.

Assist in the planning and implement of the various Medical Student timetables with Honorary Senior Lecturers, Honorary Lecturers and other Clinical Professionals and assist in ensuring that the learning objectives for Medical students as set by the curriculum are met by the UHB.

Will use own initiative to make judgements on training course booking arrangements and prioritising the workload.

Be required to contribute to the production, collation and circulation of feedback from Medical Students.

Deal with day-to-day Student issues and general enquiries for all aspects of the C21 Curriculum, using own judgement to reply to queries.

Have a personal duty of care for any UHB equipment used throughout the course of duty.

Work with Medical Education staff, Honorary Senior/Honorary Lecturers and other clinical staff to prepare course handbooks and teaching/learning opportunity timetables. The compilation of room bookings, tutorials and induction will also be requirement.

Person Specification

Qualifications and/or Knowledge

Essential

  • Possess RSA/OCR level III or the equivalent level of knowledge, skill & experience
  • Evidence of Continuous Professional Development

Desirable

  • Working knowledge of the Cardiff University C21 Curriculum or Medical Education agenda.

Experience

Essential

  • Previous experience in organising training events.
  • Experience in producing high quality reports.
  • Developing high quality promotional documentation.
  • Experience of working in the NHS or of working in an Educational/Training environment.

Desirable

  • Previous experience of taking and transcribing minutes of meetings.
  • Using Social Media/Apps etc. appropriately to support communication within the working environment.

Aptitude and Abilities

Essential

  • Excellent verbal, written and IT skills.
  • Attention to detail.
  • Excellent organisational skills.
  • Convey messages clearly
  • Ability to produce reports from databases.
  • Ability to communicate with all levels of staff dealing with senior medical staff.
  • Have an appreciation of budget and financial systems.
  • Ability to work effectively on own initiative and as part of a wider team.

Desirable

  • Welsh language speaking/listening skills at Level 3 or above
Person Specification

Qualifications and/or Knowledge

Essential

  • Possess RSA/OCR level III or the equivalent level of knowledge, skill & experience
  • Evidence of Continuous Professional Development

Desirable

  • Working knowledge of the Cardiff University C21 Curriculum or Medical Education agenda.

Experience

Essential

  • Previous experience in organising training events.
  • Experience in producing high quality reports.
  • Developing high quality promotional documentation.
  • Experience of working in the NHS or of working in an Educational/Training environment.

Desirable

  • Previous experience of taking and transcribing minutes of meetings.
  • Using Social Media/Apps etc. appropriately to support communication within the working environment.

Aptitude and Abilities

Essential

  • Excellent verbal, written and IT skills.
  • Attention to detail.
  • Excellent organisational skills.
  • Convey messages clearly
  • Ability to produce reports from databases.
  • Ability to communicate with all levels of staff dealing with senior medical staff.
  • Have an appreciation of budget and financial systems.
  • Ability to work effectively on own initiative and as part of a wider team.

Desirable

  • Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Prince Charles Hopsital

Gurnos Road,

Merthyr Tydfil

CF47 9DT


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Prince Charles Hopsital

Gurnos Road,

Merthyr Tydfil

CF47 9DT


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Education Manager

Leanne Holborn

leanne.holborn@wales.nhs.uk

07800878767

Details

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC233-0925

Job locations

Prince Charles Hopsital

Gurnos Road,

Merthyr Tydfil

CF47 9DT


Supporting documents

Privacy notice

Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)