Outpatients Officer x 2

Job summary

This post is fixed term/secondment until the 31/03/2026 due to funding

ONE POST - ROYAL GLAMORGAN HOSPITAL

ONE POST - PRINCE CHARLES HOSPITAL

This post offers an opportunity for two individuals with administrative experience to join the Medical Records Department and support the Outpatient Department reception function,

The successful candidates will be part of the reception team and will be responsible for receptioning and supporting Outpatient Clinics. These clinics could be held in the evening or on weekends so flexibility is absolutely esssential.

The post holders will work independently to defined policies and procedures and will be required to book appointments adhering to RTT guidelines and provide reception duties.

Fixed term/secondment until the 31.3.2026 due to funding. If you are applying for a secondment position, please ensure you obtain permission from your current line manager prior to applying for this post.

Main duties of the job

• Appoint patients using the appropriate Patient Administration System (PAS).
• Manage Outpatient Waiting Lists adhering to RTT guidelines.
• Answer telephone queries and, if unable to resolve the issue, pass on information to the relevant professionals in a timely manner.
• Be expected to deal sympathetically and compassionately with patients.
• Provide an Outpatient Reception Service.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.