Cwm Taf Morgannwg University Health Board

Administration Support Manager

The closing date is 29 July 2025

Job summary

The post holder will :

Provide direct day-to-day operational support in the delivery of all NHS Wales Performance Framework targets. Ensuring effective day to day operational management in accordance with best practice.

Co-ordination of Junior Medical staff within the areas of responsibility and management of medical rotas and escalating where appropriate through structure

Support the development of patient focused pathways with key emphasis on improved patient experience.

Work independently using own initiative in accordance with Health Board policies and procedures, with work being managed rather than supervised.

Main duties of the job

In support of the Directorate Management Team, supervise the administrative management of junior medical staff, ensuring appropriate levels of cover are in place.

Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.

Management of sickness absence for administrative staff, again following the appropriate Policy and ensuring processes are followed.

Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2). We don't need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the 'Croeso Candidate' booklet below.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£30,420 to £37,030 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC182-0725

Job locations

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF71 8XR


Job description

Job responsibilities

As per main duties of the job noted above.

Please see Job Description and Person Specification for full details on responsibilities.

Job description

Job responsibilities

As per main duties of the job noted above.

Please see Job Description and Person Specification for full details on responsibilities.

Person Specification

Qualifications/Knowledge

Essential

  • Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level.

Desirable

  • Knowledge of NHS Wales Performance Framework targets.

Experience

Essential

  • Experience of previous management or supervision of staff

Desirable

  • Previous experience of dealing with medical staff including managing medical rotas.
  • Previous experience within NHS.

Skills

Essential

  • Ability to work under constant pressure in a busy environment

Desirable

  • Evidence of managing small scale projects

Language skills

Desirable

  • Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Person Specification

Qualifications/Knowledge

Essential

  • Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level.

Desirable

  • Knowledge of NHS Wales Performance Framework targets.

Experience

Essential

  • Experience of previous management or supervision of staff

Desirable

  • Previous experience of dealing with medical staff including managing medical rotas.
  • Previous experience within NHS.

Skills

Essential

  • Ability to work under constant pressure in a busy environment

Desirable

  • Evidence of managing small scale projects

Language skills

Desirable

  • Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF71 8XR


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF71 8XR


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager / Rheolwr Gwasanaeth

Helen Robinson

Helen.Robinson2@wales.nhs.uk

01656752090

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£30,420 to £37,030 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC182-0725

Job locations

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF71 8XR


Supporting documents

Privacy notice

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