Job summary
The Emergency Department Receptionist role contributes to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support for emergency attendances and admissions.
As part of a 24 hour service, the role supports patients in experiencing a smooth journey through adhering to the appropriate systems, policies, procedures, and processes in the department.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2) or above. We don't need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the 'Croeso Candidate' booklet below.
Main duties of the job
As this is a 24 hour service, the post holder will be required to cover day, evening, night, and weekend shifts as part of the rota.
The main duties include:
- Providing a full reception service to patients, visitors, and staff
- To ensure all patients are booked, transferred, admitted, and discharged correctly throughout their journey in the Emergency Department
- To input and extract data from WPAS
- To undertake full clerical duties
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Good standard of education
- NVQ III or equivalent level of knowledge
- Computer literate
Desirable
Experience
Essential
- Previous experience in a customer care / admin and clerical role
Desirable
- Previous NHS experience
- Experience of WPAS or other patient information systems
Skills
Essential
- Good interpersonal and communication skills
- Excellent customer care skills
- Ability to work under pressure
- Able to work using own initiative and as part of a team
Desirable
- Welsh language Speaking/Listening Skills at Level 3 or above
Knowledge
Essential
- Good understanding of administrative processes
- Knowledge of patient information systems
- Understanding of Microsoft Office software packages
Desirable
- Awareness of vulnerable adult and children policies
- Awareness of incident reporting process
Personal Attributes
Essential
- Able to maintain a sympathetic manner
- Able to be flexible with working practices
- Self-motivated and enthusiastic
Person Specification
Qualifications
Essential
- Good standard of education
- NVQ III or equivalent level of knowledge
- Computer literate
Desirable
Experience
Essential
- Previous experience in a customer care / admin and clerical role
Desirable
- Previous NHS experience
- Experience of WPAS or other patient information systems
Skills
Essential
- Good interpersonal and communication skills
- Excellent customer care skills
- Ability to work under pressure
- Able to work using own initiative and as part of a team
Desirable
- Welsh language Speaking/Listening Skills at Level 3 or above
Knowledge
Essential
- Good understanding of administrative processes
- Knowledge of patient information systems
- Understanding of Microsoft Office software packages
Desirable
- Awareness of vulnerable adult and children policies
- Awareness of incident reporting process
Personal Attributes
Essential
- Able to maintain a sympathetic manner
- Able to be flexible with working practices
- Self-motivated and enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
