Cwm Taf Morgannwg University Health Board

Cellular Pathology Operational Support Officer

The closing date is 09 July 2025

Job summary

An exciting oppertunity has arisien in the Cellular Pathology Department for an enthusiastic individudal to join us to support our management team in delivering cancer diagnostics across CTMUHB.

You'll need to be well organised, with good administration skills and the ability to solve problems but also escalate issues not within your gift to resolve.

You will support administration and documentation requirements including rota managment and support data collection. You will also manage efficient receipt of cellular pathology samples and liaise with service providers to resolve queries. The post holder will ensure ordering is fulfilled and resolve issues with orders as required.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Provide support to the Department Leadership Team as appropriate, specifically the management of rotas, specimen pathways to support cancer performance, managing concerns and payroll processes.

To be responsible for identifying and resolving issues and errors within own area.

To be responsible for compiling the duty rotas ensuring service needs are met and to inform laboratory staff as appropriate.

To ensure the efficient receipt & appropriate processing of all incoming samples.

Support planning and documentation for relevant meetings.

Support in managing orders, liaising with suppliers and procurement where required.

To support equipment management, ensuring routine servicing is arranged and support with fault reporting and resolution.

Provide active support for documentation and audit to support training, Health and Safety and compliance with ISO15189:2022 quality standard.

Support management of the archive tissue.

Plan own day to day tasks and duties.

Communicate with clinicians, managers, administrative staff, suppliers, external agencies, and representatives of other Health Boards.

Uses own initiative when dealing with queries and concerns internally and/or externally for example resolving specimen queries.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Details

Date posted

25 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC164-0625

Job locations

Royal Glamorgan Hospital

LLantrisant

CF72 8XR


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qaulifcations

Essential

  • HNC/Diploma level or equivalent experience. Computer Literate with knowledge of Health Board clinical systems, and Myrddin. Knowledge of developing administrative procedures to deal with non-routine issues.

Desirable

  • ECDL (European Computer Driving Licence) or similar qualification. Knowledge of Health Board procedures and policies. Knowledge of Cellular Pathology.

Skills

Essential

  • Ability to work to deadlines. Excellent communication and telephone skills. Ability to deal with staff at all levels. Confidentiality and diplomacy. Excellent organisational and time management skills.

Desirable

  • Ability to take shorthand. Audio typing skills.

Experience

Essential

  • Experience of working in a busy environment. Experience of problem solving. Ability to prioritise and manage own workload. Experience of using Microsoft Office programmes and other databases.

Desirable

  • Experience of working in a hospital environment. Experience of quality systems. Experience of using a Quality Management System. Previous experience of working with Clinical teams
Person Specification

Qaulifcations

Essential

  • HNC/Diploma level or equivalent experience. Computer Literate with knowledge of Health Board clinical systems, and Myrddin. Knowledge of developing administrative procedures to deal with non-routine issues.

Desirable

  • ECDL (European Computer Driving Licence) or similar qualification. Knowledge of Health Board procedures and policies. Knowledge of Cellular Pathology.

Skills

Essential

  • Ability to work to deadlines. Excellent communication and telephone skills. Ability to deal with staff at all levels. Confidentiality and diplomacy. Excellent organisational and time management skills.

Desirable

  • Ability to take shorthand. Audio typing skills.

Experience

Essential

  • Experience of working in a busy environment. Experience of problem solving. Ability to prioritise and manage own workload. Experience of using Microsoft Office programmes and other databases.

Desirable

  • Experience of working in a hospital environment. Experience of quality systems. Experience of using a Quality Management System. Previous experience of working with Clinical teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

LLantrisant

CF72 8XR


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

LLantrisant

CF72 8XR


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Cellular Pathology Operational Support Manager

Amie Dowling

amie.dowling@wales.nhs.uk

01443443555

Details

Date posted

25 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC164-0625

Job locations

Royal Glamorgan Hospital

LLantrisant

CF72 8XR


Supporting documents

Privacy notice

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