Job summary
Join Our Team at NHS Wales Joint Commissioning CommitteePosition: Commissioning Officer - Ambulance Services and 111Following the establishment of the NHS Wales Joint Commissioning Committee (NWJCC) on 1st April 2024 and a recent organisational restructure, we are seeking a Commissioning Officer to support our journey as a newly formed organisation.The NWJCC is a joint committee of the seven health boards in Wales, with a Chair and Lay Members. We support collaborative commissioning across Wales, with around 120 staff based in Mold and Nantgarw/Treforest.Our mission to be The Centre of Excellence for Collaborative Commissioning, improving health and care outcomes across Wales. We commission around 220 services, from NHS 111 and ambulance services to specialised rare disease services, and mental health, operating a £1.14bn budget.In this role, you will join a supportive, inclusive team, working with NHS Wales, Welsh Government, and UK provider organisations. We are seeking individuals who reflect our values of respect, trust, collaboration, and excellence--those who put patients and quality at the centre of everything they do.If you're passionate about improving lives and want to be part of a forward-thinking, ambitious team, we'd love to hear from you.
Main duties of the job
The main duties of the role include:
o Providing essential administrative, operational and business management support to a Commissioning Directorate.o Working closely with the Director of Commissioning, directorate team members and other stakeholders to ensure the efficient delivery of commissioned services.o Developing and maintaining the workplan for the directorate, including coordinating the regular review of risks.
Welsh Skills need to be learnt.Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
Administrative SupportMaintain action logs and follow up actions to inform decision-making.Identify and highlight areas of concern or non-compliance.Maintain confidentiality for sensitive, private and patient information.Support Collaborative Commissioning Groups and other key directorate meetings, organising venues and ensuring availability of delegates.Participate in a buddying system with Commissioning Officers in other directorates to ensure business continuity and cross cover for planned and unplanned absences.Produce regular highlight and exception reports for the portfolio, feeding into the regular schedule of meetings.Commissioning SupportDevelop and maintain the workplan for the directorate, following up actions and reporting against progress to regular meetings.Produce highlight and exception reports against the workplan on a regular basis, feeding in to scheduled meetings.Assist in the writing of specifications, tenders and other commissioning documents.Undertake regular market and provider research under the direction of the Assistant Director of Commissioning.Provide advice about the team and portfolio to NWJCC staff and external stakeholders as required.Liaise with corporate teams to formulate responses to Freedom of Information requests and concerns.Collect and collate information from across the Commissioning Teams.Carry out analysis and evaluation of data and information collected, making recommendations as appropriate.Data ManagementMaintain and manage databases and information systems relating to commissioned services.Ensure data accuracy and integrity.Produce reports to support decision-making and present information to internal meetings.Stakeholder EngagementDevelop and maintain effective relationships with internal and external stakeholders, including NHS commissioners and providers, independent sector providers, and local authorities.Facilitate communication and collaboration to achieve commissioning objectives.Work across NWJCC directorates to support the operation and management of the Commissioning Directorate.Quality AssuranceAssist in the implementation of quality assurance processes to monitor and evaluate the performance of the directorate.Undertake regular research to identify opportunities for improvements in systems and processes.Support continuous improvement initiatives.Policy ComplianceEnsure administrative processes comply with national and local healthcare policies, guidelines, and standards.Keep abreast of changes in healthcare policy and adapt administrative practices accordingly.Develop Standard Operating Procedures (SOPs) for business management functions across the team.Maintain and monitor business continuity plans for the directorate.Resource ManagementManage office resources, including supplies and equipment, to support the efficient operation of the commissioning team.Support directorate staff to manage and maintain resources in line with organisational policies.Room booking and set up for directorate meetings.Work with other areas of the NWJCC to develop resource plans that will enable transformational change.Liaise with staff across the directorate and with external stakeholders to share and receive sensitive business information.Team SupportWork on own initiative, providing support to the directorate team, fostering a collaborative and high-performing work environment, in line with the NWJCC values.Provide training to staff on effective business practices and statutory compliance requirements.Supports on projects to improve systems and processes across the directorate.Operate as key link into corporate services and governance, including ensuring the timely drafting of papers for meetings.Monitor adoption of organisational policies and procedures, identifying and reporting any exceptions.
Job description
Job responsibilities
Administrative SupportMaintain action logs and follow up actions to inform decision-making.Identify and highlight areas of concern or non-compliance.Maintain confidentiality for sensitive, private and patient information.Support Collaborative Commissioning Groups and other key directorate meetings, organising venues and ensuring availability of delegates.Participate in a buddying system with Commissioning Officers in other directorates to ensure business continuity and cross cover for planned and unplanned absences.Produce regular highlight and exception reports for the portfolio, feeding into the regular schedule of meetings.Commissioning SupportDevelop and maintain the workplan for the directorate, following up actions and reporting against progress to regular meetings.Produce highlight and exception reports against the workplan on a regular basis, feeding in to scheduled meetings.Assist in the writing of specifications, tenders and other commissioning documents.Undertake regular market and provider research under the direction of the Assistant Director of Commissioning.Provide advice about the team and portfolio to NWJCC staff and external stakeholders as required.Liaise with corporate teams to formulate responses to Freedom of Information requests and concerns.Collect and collate information from across the Commissioning Teams.Carry out analysis and evaluation of data and information collected, making recommendations as appropriate.Data ManagementMaintain and manage databases and information systems relating to commissioned services.Ensure data accuracy and integrity.Produce reports to support decision-making and present information to internal meetings.Stakeholder EngagementDevelop and maintain effective relationships with internal and external stakeholders, including NHS commissioners and providers, independent sector providers, and local authorities.Facilitate communication and collaboration to achieve commissioning objectives.Work across NWJCC directorates to support the operation and management of the Commissioning Directorate.Quality AssuranceAssist in the implementation of quality assurance processes to monitor and evaluate the performance of the directorate.Undertake regular research to identify opportunities for improvements in systems and processes.Support continuous improvement initiatives.Policy ComplianceEnsure administrative processes comply with national and local healthcare policies, guidelines, and standards.Keep abreast of changes in healthcare policy and adapt administrative practices accordingly.Develop Standard Operating Procedures (SOPs) for business management functions across the team.Maintain and monitor business continuity plans for the directorate.Resource ManagementManage office resources, including supplies and equipment, to support the efficient operation of the commissioning team.Support directorate staff to manage and maintain resources in line with organisational policies.Room booking and set up for directorate meetings.Work with other areas of the NWJCC to develop resource plans that will enable transformational change.Liaise with staff across the directorate and with external stakeholders to share and receive sensitive business information.Team SupportWork on own initiative, providing support to the directorate team, fostering a collaborative and high-performing work environment, in line with the NWJCC values.Provide training to staff on effective business practices and statutory compliance requirements.Supports on projects to improve systems and processes across the directorate.Operate as key link into corporate services and governance, including ensuring the timely drafting of papers for meetings.Monitor adoption of organisational policies and procedures, identifying and reporting any exceptions.
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree or equivalent level of experience/ knowledge, with evidence of developed knowledge and experience in business management and administration.
- Knowledge in a number of disciplines, e.g. administrative support, project support, purchasing, budget monitoring, report writing, process development, acquired through training and experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint Outlook) Evidence of continuous professional development.
Desirable
- Understanding of services within the delegated portfolio
- Knowledge of commissioning of services in the public sector
- Proficiency in Microsoft 365, including Teams and SharePoint
Experience
Essential
- Experience in a large and complex organisation.
- Evidence of successfully working in a complex environment with a multiplicity of stakeholders.
- Experience of writing reports that will be in the public domain
- Experience of supporting a directorate team.
- Stakeholder engagement
- Working in a challenging and busy environment.
Desirable
- Working within a commissioning environment.
- Change/project management
- Contract management
Skills and Attributes
Essential
- Strong interpersonal and communication skills.
- Analytical and critical thinking skills
- Strong problem-solving skills and the ability to identify and resolve issues efficiently
- Well-developed IT skills.
- Ability to develop new procedures and monitor implementation and compliance
- Proficiency in data analysis and report writing.
- Able to demonstrate a focus upon outcomes.
- High level of attention to detail and accuracy in all aspects of work.
- Ability to handle sensitive and confidential information with discretion.
- Strong organisational and time-management skills
- Willingness to adapt to changing priorities and work under pressure to meet deadlines.
- Ability to work collaboratively with a range of stakeholders.
- Commitment to developing culture of openness and partnership.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Desirable
- Change management and transformation skills
- Contract monitoring
Other Role Requirements
Essential
- Motivated, self-starter with a commitment to the values of NHS Wales
- Articulate with strong communication and presentation skills.
- Ability to relate to staff at all levels of the JCC and external organisations.
- Able to travel across Wales in a timely manner.
- Ability to work flexibly if necessary.
- Committed to the continuous development of staff and self.
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree or equivalent level of experience/ knowledge, with evidence of developed knowledge and experience in business management and administration.
- Knowledge in a number of disciplines, e.g. administrative support, project support, purchasing, budget monitoring, report writing, process development, acquired through training and experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint Outlook) Evidence of continuous professional development.
Desirable
- Understanding of services within the delegated portfolio
- Knowledge of commissioning of services in the public sector
- Proficiency in Microsoft 365, including Teams and SharePoint
Experience
Essential
- Experience in a large and complex organisation.
- Evidence of successfully working in a complex environment with a multiplicity of stakeholders.
- Experience of writing reports that will be in the public domain
- Experience of supporting a directorate team.
- Stakeholder engagement
- Working in a challenging and busy environment.
Desirable
- Working within a commissioning environment.
- Change/project management
- Contract management
Skills and Attributes
Essential
- Strong interpersonal and communication skills.
- Analytical and critical thinking skills
- Strong problem-solving skills and the ability to identify and resolve issues efficiently
- Well-developed IT skills.
- Ability to develop new procedures and monitor implementation and compliance
- Proficiency in data analysis and report writing.
- Able to demonstrate a focus upon outcomes.
- High level of attention to detail and accuracy in all aspects of work.
- Ability to handle sensitive and confidential information with discretion.
- Strong organisational and time-management skills
- Willingness to adapt to changing priorities and work under pressure to meet deadlines.
- Ability to work collaboratively with a range of stakeholders.
- Commitment to developing culture of openness and partnership.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Desirable
- Change management and transformation skills
- Contract monitoring
Other Role Requirements
Essential
- Motivated, self-starter with a commitment to the values of NHS Wales
- Articulate with strong communication and presentation skills.
- Ability to relate to staff at all levels of the JCC and external organisations.
- Able to travel across Wales in a timely manner.
- Ability to work flexibly if necessary.
- Committed to the continuous development of staff and self.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
