Job summary
An opportunity for a Principal End User Services Engineer has arisen to join the End User Services team at Cwm Taf Morgannwg University Health Board, based at Williamstown, with a need to also work at other locations across the organisation as and when required. You will provide End User Computing configuration and design services to clinical and non clinical users across the healthboard. The candidate will require technical experience, leadership, experience of central configuration and experience of supporting users with applications and devices. You must demonstrate experience working within ICT and leading on an ICT function within your application which are essential for this role. The role will provide day to day management of the End User Compute Technical Managers and teams.
The role sits within the wider End User Services Team, which currently includes, Microsoft 365, EndPoint Management, End User Experience, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space. The initial focus of this role is on the staff and technical management of the Microsoft 365, Endpoint Management, Mobilisation and End User Experience teams.
Hybrid working is available where the service needs allow.
Main duties of the job
The End User Services Technology Team are responsible for all enabling services underpinning the end user experience, leveraging best practices, tools and processes to enable delivery and operation.
The role of Principle End User Services Engineer is to interpret the CTMUHB strategy and deliver relevant technical solutions for delivery to provide reliable quality services to our internal and external users, whilst also providing operational stability and delivery across a range of foundation services.
The role will provide expert technical and engineer advice across a range of technology areas, including but not limited to Microsoft 365 Services, including Exchange, SharePoint and Power Platform, EndPoint Devices, including Mobile, Thin and Desktop/PC, Active Directory Services, Citrix, Support Tools, Microsoft EndPoint Management and User and Device Lifecycle. The role will investigate a range of highly complex issues and also be responsible for the strategic planning across many specialised areas.
The role will lead a team of EUC engineers to develop and promote reliable methods building robust and resilient end user solutions. You will be responsible for delivering End User Computing strategies, automation providing better Infrastructure agility and improved delivery time. You will advocate re-use, automation, and Cloud technologies, as well as looking at best practice, security management and continual improvement of CTMUHB Services.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The post holder will support the delivery of End User Computing services within the team. This will involve all elements of EUC service delivery.
The post holder will be expected to provide specialist advice across the range of Digital services, and where applicable, work within formal or informal projects to coordinate and complete technical tasks.
Where the post holder has specialised skills and experience, they will be required to inform the strategic planning and roadmap development activities.
Principal Responsibilities
The post holder will :
Be the technological and engineer lead for End User Services and wider associated teams.Deliver and support adoption of End User Services technologies such as Microsoft 365.Leads End User Compute team critical to the organisations performance through the delivery of stable EUC platforms that meet organisational needs and are compliant with current security regulation, within time and budget.Works with Head of End User Services and Lead Architect to define new architectures, standards, and methods for large-scale enterprise systems.Identifies and utilises automation capabilities across the environment and establishes process and procedures that promote efficiency, solving day-to-day user problems.Lead and support on incident investigation and problem resolutions to protect availability targets.Supports the development of an ambitious and compelling technical roadmap to meet the needs of the business and defined technology strategy, collaborating with stakeholder groups across Digital Systems, Digital Intelligence, Compliance & Design, Digital Transformation, and Cyber Security.Leads the implementation of continuous improvement opportunities to improve the infrastructure engineering team processes, including network and infrastructure performance and health through audits and consistent reporting.Leads the automation of cloud infrastructure provisioning and configuration management, self-service, infrastructure-as-code services, auto scale initiatives, and DevOps deployment.Supports the Head of End User Services in the design and delivery of technology strategy in the End User Services space.Ability to influence strategy for policy, technical decisions, business change initiatives and organisational objectives.Ability to analyse complex problems and concepts, reaching sound decisions based on all available information.Working closely with senior leaders and a broad range of stakeholders within a complex environment, building credibility and utilising communication and influencing skills to establish effective relationships and set clear strategic direction.Operates as an technical SME within own field of expertise, driving technical decisions, technology choices, pursuing innovation and contributes to group level discussion around architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation.Builds best-in-class EUC engineering by ensuring that EUC and components are well-defined, secure, reliable, diagnosable, actively monitored and reusable.Provides advanced, high level guidance on system architecture and recommends solutions in alignment with systems engineering best practices and with the overall CTMUHB architecture strategy.Provides operational stability across all EUC Platforms with a strong focus on customer and CTMUHB internal user system availability for both legacy and future system estates. Ensures our EUC platforms are fit for purpose, with adequate resilience, appropriate levels of security and capable of supporting the CTMUHBs preferred ways of working.Responsible for the planning, development, review, update, upgrade and introduction of major new Digital systems to meet user requirementsDrives the use of cloud technologies including making those technologies easy for others to consume.Influences Cloud usage strategies to maximise security, monitoring (performance and usage), efficiency and cost optimisation.Inspires and embeds an Agile and DevOps mind set across EUC and wider IT.Management of day to day team and capability provision of permanent and external contractor resources as well as commercial engagement with third-party suppliers for the Digital EUC areas.Mentors, coaches, and manages team to develop current and future team capabilities and ensure performance in delivering the most impactful features to both internal and external users of the CTMUHB.Inspire the teams to keep an open mind and explore innovative ways to solve problems, facilitating the teams work and removing blockers when they occur.Management of standards, policy, processes and best practice in collaboration with other teams and design authorities and sharing/publicising this knowledge.Financial management of software technologies including commercial focus on provisioning with regular reviews of adequacy of licensing and value for money.Representing CTMUHB at both local and national service management boards.Ability to identify and rationalise interdependencies between multiple issues in complex delivery environments.Develop and implement policies relating to EUC services that could impact across CTMUHB.Agreement with MS regarding buying the right version recommendation.Option appraisal for software, making recommendations on best product to procure.
The post holder will undertake other relevant duties as agreed with the Head of End User Services and Assistant Director of Digital Delivery, and commensurate with the banding of this role.
The purpose of the role should remain constant, but the duties and responsibilities may vary over time within the role and level of the post.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The post holder will support the delivery of End User Computing services within the team. This will involve all elements of EUC service delivery.
The post holder will be expected to provide specialist advice across the range of Digital services, and where applicable, work within formal or informal projects to coordinate and complete technical tasks.
Where the post holder has specialised skills and experience, they will be required to inform the strategic planning and roadmap development activities.
Principal Responsibilities
The post holder will :
Be the technological and engineer lead for End User Services and wider associated teams.Deliver and support adoption of End User Services technologies such as Microsoft 365.Leads End User Compute team critical to the organisations performance through the delivery of stable EUC platforms that meet organisational needs and are compliant with current security regulation, within time and budget.Works with Head of End User Services and Lead Architect to define new architectures, standards, and methods for large-scale enterprise systems.Identifies and utilises automation capabilities across the environment and establishes process and procedures that promote efficiency, solving day-to-day user problems.Lead and support on incident investigation and problem resolutions to protect availability targets.Supports the development of an ambitious and compelling technical roadmap to meet the needs of the business and defined technology strategy, collaborating with stakeholder groups across Digital Systems, Digital Intelligence, Compliance & Design, Digital Transformation, and Cyber Security.Leads the implementation of continuous improvement opportunities to improve the infrastructure engineering team processes, including network and infrastructure performance and health through audits and consistent reporting.Leads the automation of cloud infrastructure provisioning and configuration management, self-service, infrastructure-as-code services, auto scale initiatives, and DevOps deployment.Supports the Head of End User Services in the design and delivery of technology strategy in the End User Services space.Ability to influence strategy for policy, technical decisions, business change initiatives and organisational objectives.Ability to analyse complex problems and concepts, reaching sound decisions based on all available information.Working closely with senior leaders and a broad range of stakeholders within a complex environment, building credibility and utilising communication and influencing skills to establish effective relationships and set clear strategic direction.Operates as an technical SME within own field of expertise, driving technical decisions, technology choices, pursuing innovation and contributes to group level discussion around architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation.Builds best-in-class EUC engineering by ensuring that EUC and components are well-defined, secure, reliable, diagnosable, actively monitored and reusable.Provides advanced, high level guidance on system architecture and recommends solutions in alignment with systems engineering best practices and with the overall CTMUHB architecture strategy.Provides operational stability across all EUC Platforms with a strong focus on customer and CTMUHB internal user system availability for both legacy and future system estates. Ensures our EUC platforms are fit for purpose, with adequate resilience, appropriate levels of security and capable of supporting the CTMUHBs preferred ways of working.Responsible for the planning, development, review, update, upgrade and introduction of major new Digital systems to meet user requirementsDrives the use of cloud technologies including making those technologies easy for others to consume.Influences Cloud usage strategies to maximise security, monitoring (performance and usage), efficiency and cost optimisation.Inspires and embeds an Agile and DevOps mind set across EUC and wider IT.Management of day to day team and capability provision of permanent and external contractor resources as well as commercial engagement with third-party suppliers for the Digital EUC areas.Mentors, coaches, and manages team to develop current and future team capabilities and ensure performance in delivering the most impactful features to both internal and external users of the CTMUHB.Inspire the teams to keep an open mind and explore innovative ways to solve problems, facilitating the teams work and removing blockers when they occur.Management of standards, policy, processes and best practice in collaboration with other teams and design authorities and sharing/publicising this knowledge.Financial management of software technologies including commercial focus on provisioning with regular reviews of adequacy of licensing and value for money.Representing CTMUHB at both local and national service management boards.Ability to identify and rationalise interdependencies between multiple issues in complex delivery environments.Develop and implement policies relating to EUC services that could impact across CTMUHB.Agreement with MS regarding buying the right version recommendation.Option appraisal for software, making recommendations on best product to procure.
The post holder will undertake other relevant duties as agreed with the Head of End User Services and Assistant Director of Digital Delivery, and commensurate with the banding of this role.
The purpose of the role should remain constant, but the duties and responsibilities may vary over time within the role and level of the post.
Person Specification
Qualifications and/or Knowledge
Essential
- In-depth knowledge of End User related systems and procedures acquired through a combination of specialist training and relevant study to Master's degree or equivalent level.
- ITIL Foundation Certificate.
- Evidence of Continual Professional Development.
Desirable
- Formal leadership training at equivalent or greater to ILM Level 5.
- Relevant Microsoft qualifications and/or training.
- Project management of delivering technology improvements.
Experience
Essential
- Technical leadership and experience in multiple endpoint related technologies.
- Leading operational management of EUC related disciplines in a medium to large enterprise.
- Implementation of Digital policies in own areas of expertise.
- Significant successful experience in a EUC discipline.
- Influencing strategic direction in a medium to large enterprise.
- Stakeholder management and external supplier management, along with experience of managing delivery in a multi-supplier environment.
Desirable
- Experience in coaching and leading people from multiple disciplines to build and develop effective teams; initiating change and fostering an inclusive culture.
- Experience of planning, prioritising and resourcing work activities.
- Technical experience of Public Cloud environments, Cloud Architecture / Design and DevOps ways of working.
- Proven experience leading by example to help transform the culture of the organisation, fostering a high trust, empowered environment.
Personal Qualities
Essential
- Competent in the management of staff.
- Be comfortable working with all levels of organisation.
- Self-starter, ability to work comfortably within resource constraints and deadlines.
Circumstances
Essential
- Able to meet the physical demands of the role, particularly the regular use of a VDU.
- Able to travel around UHB sites in a timely manner.
Other
Essential
- Willingness and ability to work flexibly in line with demands of the department and the service.
- Participate in on-call rota.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level. This is the minimum level of Welsh required.
Aptitude and Abilities Skills
Essential
- Provide and receive highly complex information to large groups.
- Negotiates priorities on End User Service Digital developments with non Digital managers.
- Demonstrating an inspiring and coherent leadership style and the ability to engage and win the cooperation of team members.
- Makes judgements on multi-stranded or complex Digital End User Service problems which may have no precedent or where there are conflicting opinions.
- Be an expert in the field of End User Technologies.
- Standard keyboard skills.
Desirable
- Clear & secure understanding of Agile development methods.
- Naturally innovate ways of working and improve the use of resources.
- Plan and organise broad range of complex activities which may have impact across the whole organisation.
- Delivery of new technical systems.
Person Specification
Qualifications and/or Knowledge
Essential
- In-depth knowledge of End User related systems and procedures acquired through a combination of specialist training and relevant study to Master's degree or equivalent level.
- ITIL Foundation Certificate.
- Evidence of Continual Professional Development.
Desirable
- Formal leadership training at equivalent or greater to ILM Level 5.
- Relevant Microsoft qualifications and/or training.
- Project management of delivering technology improvements.
Experience
Essential
- Technical leadership and experience in multiple endpoint related technologies.
- Leading operational management of EUC related disciplines in a medium to large enterprise.
- Implementation of Digital policies in own areas of expertise.
- Significant successful experience in a EUC discipline.
- Influencing strategic direction in a medium to large enterprise.
- Stakeholder management and external supplier management, along with experience of managing delivery in a multi-supplier environment.
Desirable
- Experience in coaching and leading people from multiple disciplines to build and develop effective teams; initiating change and fostering an inclusive culture.
- Experience of planning, prioritising and resourcing work activities.
- Technical experience of Public Cloud environments, Cloud Architecture / Design and DevOps ways of working.
- Proven experience leading by example to help transform the culture of the organisation, fostering a high trust, empowered environment.
Personal Qualities
Essential
- Competent in the management of staff.
- Be comfortable working with all levels of organisation.
- Self-starter, ability to work comfortably within resource constraints and deadlines.
Circumstances
Essential
- Able to meet the physical demands of the role, particularly the regular use of a VDU.
- Able to travel around UHB sites in a timely manner.
Other
Essential
- Willingness and ability to work flexibly in line with demands of the department and the service.
- Participate in on-call rota.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level. This is the minimum level of Welsh required.
Aptitude and Abilities Skills
Essential
- Provide and receive highly complex information to large groups.
- Negotiates priorities on End User Service Digital developments with non Digital managers.
- Demonstrating an inspiring and coherent leadership style and the ability to engage and win the cooperation of team members.
- Makes judgements on multi-stranded or complex Digital End User Service problems which may have no precedent or where there are conflicting opinions.
- Be an expert in the field of End User Technologies.
- Standard keyboard skills.
Desirable
- Clear & secure understanding of Agile development methods.
- Naturally innovate ways of working and improve the use of resources.
- Plan and organise broad range of complex activities which may have impact across the whole organisation.
- Delivery of new technical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
