Call Handler

Job summary

Cwm Taf Morgannwg University Health Board -Communications Hub

Call Handler - 52 annualised hours with availability of additional hours

Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy.

The position is for 52 annualised hours with the liklihood of moving to contracted hours as vacant shifts become available over time.

We are looking for candidates who are able to work shifts across 24 hours a day and seven days a week including overnights.

Successful candidates also need to undertake some shifts on bank holidays including Christmas & Easter as required as service delivery is 24/7, 365 days a year.

Successful candidates will need to be able to commit to a period of training undertaken over a two week period during both evenings and daytimes.

The role involves answering and processing telephone calls for the Urgent Primary Care services.

Candidates will need to be IT literate with good keyboard skills and confident to learn multiple new IT systems.

Ideally, candidates will have some experience of call handling or communicating regularly with the public over the telephone.

Main duties of the job

We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment.

For an informal discussion, please contact Martine Randall on 01443 444078.

To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.