Job summary
This post offers an opportunity for two individuals with administrative experience to join the Medical Records Department in the Princess of Wales Hospital.
The successful candidates will be part of the Outpatient Booking Team and will be responsible for providing a comprehensive Outpatient service for Outpatient Clinics, following appropriate systems, procedures, policies and processes.
The post holders will work independently to defined policies and procedures and will be required to book appointments adhering to RTT guidelines and provide reception duties.
Main duties of the job
- Appoint patients using the appropriate Patient Administration System (PAS).
- Manage Outpatient Waiting Lists adhering to RTT guidelines.
- Answer telephone queries and, if unable to resolve the issue, pass on information to the relevant professionals in a timely manner.
- Be expected to deal sympathetically and compassionately with patients.
- Provide an Outpatient Reception Service.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent level of knowledge, training & experience
- Understanding of office procedures gained through previous experience, training and knowledge
Experience
Essential
- Previous office experience working in a busy office environment
Desirable
- Previous NHS experience as Receptionist/Clerical Officer. Experience of Waiting List Management.
Knowledge
Essential
- Knowledge of clerical and administrative procedures and systems acquired through NVQ Level 3 study, or experience
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent level of knowledge, training & experience
- Understanding of office procedures gained through previous experience, training and knowledge
Experience
Essential
- Previous office experience working in a busy office environment
Desirable
- Previous NHS experience as Receptionist/Clerical Officer. Experience of Waiting List Management.
Knowledge
Essential
- Knowledge of clerical and administrative procedures and systems acquired through NVQ Level 3 study, or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
