Administration Assistant, Alcohol Liasion Service

Job summary

Cwm Taf Morgannwg University Health Board is an organisation that recognises a Value-Based Health and Care (VBHC) approach is instrumental to supporting recovery and service transformation. This post is funded from national VBHC funding because of a successful Business Case submission.

This is an exciting opportunity to join an expanding 7 day Alcohol Care Service by becoming a valuable member of this growing team in an Administration role. If you have an interest in working with patients with alcohol disorders and their treatment we are looking to hear from you.

Every day will bring new challenges and we are looking for someone who has a passion for improving the lives of patients with alcohol disorders.

The Administrative Assistant will provide an effective administrative service to aid the efficient running of the Alcohol Liaison teams.

The Administrative Assistant will be expected to portray a positive image and be able to liaise in a professional manner with patients and colleagues.

The post holder will be expected to plan and prioritise own workload ensuring systems are in place to meet deadline requirements for Cwm Taf Morgannwg University Health Board.

The post holder will be required to work independently, with own work being managed rather than supervised.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Undertake reception desk duties, acting as first point of contact for the Alcohol Liaison Team. Duties will include booking patients in, answering telephone, dealing with relatives and visitors, filing, conveying messages to patients and staff.
• Plan and prioritise their own workload, and be required to use own initiative with general routine work.
• Seek support from the Team leader when required
• Retrieve and prepare patient case notes using manual and computerised systems as appropriate eg. Welsh Patient Administration Service (Myrddin) and Case Note Tracking.
• Be expected to deal sympathetically and compassionately with patients, parents and relatives who may phone or attend the Department in a distressed or anxious state.
• Undertake filing as designated by the Department Manager, ensuring security of stored files/information.
• Liaise with other Departments within the organisation, discussing sensitive information regarding clients.
• Liaise with external organisations such as General Practitioners and other Hospital organisations in order to resolve patient queries or deal with appointment enquiries.
• Maintain adequate stocks of office stationary for the Department.
• Receive, open and distribute mail for the Department.

This post is fixed term/secondment for 10 months due to - meet the needs of the service

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.